Caliber Collision

"Overall, not a bad experience, but there is one aspect that is disappointing. Got into an accident in my car, and they did a good job with the repairs. They also finished it faster than the promise date which was nice. However, there was a cosmetic part that was not to my satisfaction. When I returned to the location to discuss the issue, I was told that they would put an order in for a different part and that they would reach back out to me when it was in so that they could install it (this was back in Spring 2023). They also said they would update me through the process on arrival time of the part. I did return about a month later and again later in Fall 2023 to check in on when the part would arrive, and there has no updates. I am disappointed with this aspect since there has been no communication with regards to this part for the cosmetic issue, and it has been just under a year now since it was first discussed."

"No suprise but this place is NOT an accredited bussiness with the Better Business Bureau. This place is not professional. The person who was taking care of me did not possess knowledge of what was being done. Told me one thing while another person corrected what was being done. I had my 2019 Mustang that was damaged by someone else taken here per my insurance company. The work that was performed looked as if I was the one who did the repairs. The paint was not blended with the rest of the car. The hood was not aligned even after it was supposedly aligned for a second time. There are other issues as well that look as if the car was rushed through I will be talking to my insurance company and recommend strongly to have this body shop taken off preferred status. I DO NOT RECOMEND THIS BODY SHOP. I found that my passenger headlight was supposedly replaced and it was not. I tried talking to the shop manager about the issues with the work and he did not care that their body shop put out unprofessional work. He would not look at the issues nor address the fact that the headlight was not replaced. I found the manufsturing date on the left headlight and the right is old and worn off. If it was new the date code would still be visible."

"Caliber in Newnan did a great job on my Dodge. I was informed of the process the entire time and my car was ready earlier than expected. AND they were willing to bring my vehicle to me when it was complete. I couldn’t be happier. Thank you Caliber!"

"It seems to me they don’t have the means of finding parts for certain cars. Therefore, they totaled a perfectly good car with small problems because they can’t find the parts. My Lincoln MKS was a 2010 eco-boost all-wheel-drive with only 57,000 miles on it. Am I pissed your damn right I’m pissed."