Southwest Orlando Family Medicine, P.L.

"If I could rate zero stars to Southwest Family Medical I would. My whole family is established as patients and have been patients for more than 4 years. Their service and patient care has declined tremendously due to the unprofessionalism and inexperienced office staff. Their office employees have lost all empathy and only care about charging people’s insurance. (If you work in the medical field and are afraid of sick patients then you are working in the wrong profession) Do not believe what their website says!! They do not offer sick visits like all other PCP offices. Nicole and the Office Manager denied my daughter medical attention after making her take an at home Covid test to make sure she was negative and then calling back. My daughter was told that if she tested negative to call back so they could schedule an appointment but when she called complaining about not feeling well Nicole and the office Manager told her that she had to have her symptoms for more than 5 days before she can be seen in person! COVID TEST IS NEGATIVE. A person who has a common cold with asthma can suffocate in five days without medical treatment. Untreated colds in the lungs will turn into pneumonia. According to Nicole who is the person answering the phones, you have to have been sick and unwell for 5 DAYS before they can give an established patient an appointment to see them in person. My daughter has underlying asthma issues and needs to have her lungs checked but they won’t give her an in person appointment. They did offer a tele health visit to charge my insurance but how can someone’s lungs be checked for wheezing virtually???? Save yourselves the headache, money and time. Do not go to South West Family Medical! I do not recommend this place! Go to a real medical, professional and more experienced facility. Go to PCPs affiliated with Orlando Health or Advent Health where they do care about their patients. For the kind of medical care South West Family Medical offers, it’s better to just go to the hospital or an urgent care. I do not understand their medical logic???"

"I hadn’t been to a primary care doctor in years; mostly just visiting urgent cares if I felt like I desperately needed to. When I made the decision to start taking my health a little more seriously, a family member recommended this office to me. Megha Parekh and her nurse were absolutely incredible! They calmed my nerves immediately, there was zero judgement, and they went above and beyond to make sure I was cared for. The receptionists were some of the kindest people I have encountered at a medical office. When I had a change in my condition 24 hours after my initial visit, they immediately offered help and consultation to what my next steps should be. I can’t recommend them enough to anyone who may be looking for a new primary care office!"

"I was a patient here for over 10 years. But the service has gone down ever since they went corporate and are now part of WellMed. Now you’re just a number and they want you in and out. They don’t listen to you (probably because they have to hit a goal of how many patients they have to see in a day). I had an issue and had to get a blood test. No one would call and discuss my results unless I made an appointment (give them $$$). In the past they would’ve just called and told me my results and my next steps. Although the doctors and staff mean well, go somewhere else, corporate just wants your money to make their shareholders happy."

"This is the 3 year IN A ROW that they cancel my physical exam. This time on the same day, 2-3 hours before the appointment. I have been on hold waiting to speak with a rep for over 40 min now (I called 3 different days, over 15 min hold with no rep on the line). This is going to be the 2nd time I miss on my employer health benefits because they cancel me and they don’t allow me to take my annual exam before… go somewhere else."

"I love Dr. De La Riva! She's been taking care of me for many years. She's kind, caring, knowledgeable, but more importantly she is easy to talk to... I trust her completely with my health and any decisions she makes for me! Overall, Always a great experience! An amazing Doctor with an amazing team! I definitely recommend!!!"