AutoNation Toyota Winter Park Service Center

"I had an 8am appointment. I arrived at dealership at 7:45 am, and there was a double line of cars from the roller doors, through the parking lot and out into the street. Apparently a large number of customers decided to get their car serviced that morning, but only a few of us actually had appointments. Because of the lineup setup, which normally works fine, there was no way to pull the customers with appointments to the front of the line. The staff did the best they could in dealing with the situation. Of course the customers that did NOT have an appointment were the cranky ones."

"I had a 7am appointment. They didn’t even turn on the lights in the shop until 730 and nobody came out to me until 8 AM. I was first in line. I would’ve given one star, but my service rep was at least kind and because my mileage was 400 miles over the maximum, she went ahead and took care of this oil change. This is my second issue with this dealership and their service department. The last time I had an oil change, I waited for my car for almost 3 hours, and that’s after I had an appointment and was there before my appointment time. I am extremely pleased that this was the last of my Toyota care free oil changes, now I don’t have to worry about being on their schedule anymore, and I can do this at my convenience. Why offer a 7 AM appointment when nobody is there until 8 AM?"

"I took my car into AutoNation Toyota Winter Park Service Center for an oil change. I agreed to have them do a multi point inspection and report back to me any concerns. Very quickly I was notified by text the name of the service advisor I would be working with and he also encouraged to reach out with any questions. He quickly let me know there were things that did not pass the inspection and sent me a detailed list with repair prices. There was no more pressure than that to do the extra repairs. I did choose to do them. My car was still finished in a timely manner that same day and Joel kept me updated on when my car would be ready to be picked up. When I arrived Joel was there to greet me, the bill was exactly what they had said it would be, and my car seems to be great! I'm very happy with the service I received."

"Overall I have been satisfied with Auto Nation. Services are always completed in the time frame they told me and it is always easy to drop my car off. I have been frustrated by their complimentary car wash. The last two times they washed my car they did not dry it. It leaves water and soap marks all over my car and I have had to get my car professionally washed as soon as I have left. The first time this happened I ignored it and decided I would tell them to not do it when they asked. With this last appointment they did not ask and unfortunately it was even worse than the last time. This is my only complaint and I would recommend avoiding their car wash unless you are available to dry your car off immediately or don’t mine all the marks."