Downtown Pools

"Poor service. Said pool was “leaking” despite levels being consistent. Added $50 monthly fee for “chemicals” to keep the pool “blue”. Not reliable."

"Cary is the best. He worked with me to have a wifi system installed so I could control the pool system and heat pump remotely. We have a vacation rental and leaving the control of the pool system in the hands of guests was extremely problematic. The crew installed the system very promptly and I was amazed at how well it worked. We have had some problems with connectivity but that was all user error on our side or from guests. Every time Cary has solved the errors for us extremely promptly and, more importantly, patiently. I cannot recommend these guys enough. Fair pricing, excellent customer service from Cary and his crew. There's a reason they've been in business for 40 years while all the fly by night companies come and go..."

"I called to receive an estimate for pool service. Steve, who said he is the owner, was very rude and not helpful at all. I asked if he could look at the pump as well as the chemical test he was performing. He said that nobody is paying him to be here and would not look at it. I was shocked. He then proceeded to say he didn't need the business bc he already had 15,000 customers and he picked up and left. Don't bother calling this company bc it is a waste of time and they don't care about helping the customer."

"I have used Downtown Pools for at least 5 yrs now. I have never had any problems with them. They have been informative and, I believe given me correct advice. I think if people think there Filters are too costly than maybe that is something you can do on your own. I am too busy to do that. They also take care of my pools every week for a fair price. If I have had a concern or issue with pool service they have taken care of it. I like to do business with people who are customer oriented."

"I have used Downtown Pools for over a year now. They maintain my pool weekly and I am paying what I believe is a fair price. I have a vintage pool and they have been able to handle repairs quickly and efficiently. I also had them install a salt water conversion. Their repairman/installer Ed is the best and always does a professional job."