Bruno Total Home Performance

"I have been a customer of Bruno’s Air Conditioning for many years. Two years ago, they installed a new system. Today, was a maintenance review as well as a repair to the pool heater control panel. The technician, Doug was personable, polite, clean, attentive, and technically adept. His work was reviewed and approved by Tony B. Both gentlemen were a pleasure to deal with and I would not hesitate to recommend them."

"I have been using Bruno Total for a couple of years now and wouldn’t use any other company. They are trust worthy and any time they come to any of my properties for service they make sure to leave it better then when they arrived. All of their staff is great and make sure you are completely satisfied before leaving. Their supervisor Matthew that cover the Cape is very knowledgeable and takes the time to explain what was done and what you can expect in the future with your system. Highly recommend them for all your property needs."

"Generally speaking, we’ve been very happy with the A/C service we’ve received from Bruno. Our only issue is that the experience we get is different on each appointment. One time the tech is pleasant, knowledgeable and helpful. The next time, they are fine, but not friendly and seem to be in and out as fast as they can. The next time we get a tech that fancies themselves a salesperson and we get offered lots of very expensive repairs (that after learning more are not required to keep our unit going). None of the techs seem to look at our service history before arriving at our home. Again, no real complaints with the actual work they’ve done. Just a little more consistency would be great."

"Signed contract for some pretty extensive work on my AC system. We had bought a new, larger unit about two years ago from another company but they failed to tell us we needed to increase the size of our duct work. This resulted in cold air staying in the air handler causing the exterior of the unit to have condensation dripping into and rusting out the overflow pan in only two years. When the condensate line plugged and the pan filled, it leaked onto our ceiling. Called Bruno and they came out the next day, cleared the blockage but the tech showed me the condition of the pan and said it appeared the duct work was not sized properly. He called his supervisor who came out and walked me through the problem and recommended fix. The next day two people came out to affect repairs, The job got off to a rough start because the men did not know and had not been informed of the scope of work we had agreed to. I showed them the contract which listed all the items to be done and the lead tech really had no idea. He called his office and we did too. Mr. Bruno called us back and promised the other equipment needed would be brought out. The techs went to work and were very professional and did a great job. Later in the day someone dropped off the insulation needed to redo the inside of the air handler since the old insulation was soaked and this was a key component needed to be done to fix the overall problem. By the time they left the unit was up and running much quieter than before, the lead tech explained the new plenums and ducts were no longer causing a back pressure in the system. The sealing of the ducts not replaced due to not being easily accessible with a polymer showed that many leaks in the ducts between the floor had been sealed All in all the men were great, very professional and working virtually non stop in a very hot attic. The work order is still not complete they never got the UV bulbs for the interior of the air handler or the whole system filter housing and filters but the bulk of the work is done and done well. Hopefully Bruno will send these people back to finish the install soon. I recommend a better pre job brief of work scope prior to dispatching the people to a job site The two techs should not have been sent to my home so unprepared, however their professionalism and hard work saved the day. Mr. Bruno, the original tech who came out, his supervisor and the two people who did the work on day two were great. However you need to look at the work order flow prior to dispatching people to the job site. Your technicians and customers deserve better from the folks in the office."

"This was my first time dealing with Bruno Total home and finally found a excellent Ac company ,supervisor came his name i think is Ronald Toledo on time he did check attic ,inside ( he did put some boots so floor don't get dirty ),outside. He explain me how Ac work and why my unit need to be replace ( i knew i need to replace the unit) so i really appreciate how he treat me with out been like others company employee's ( they know everything customers don't) so next day they came to install the unit 2 guys very polite ,after everything was done they clean out and let me with a nice ac unit cooling the way i want. so 5 stars for this Bruno company."