Florida Leaders Academy

"If i could give this place no stars I would but since I have to give a rating I will give it 1 star. There are so many reasons I can think of as to why this place should be closed down but the first reason is the owner is very irresponsible and makes excuses every time a parent complains about things in the organization. She does not have a clue what's going on half of the time and the security, well let's just say there really is none. There has been several times that I have gone to pick up my nephew and no one has ever checked my ID nor made me sign him out (like the first time I ever picked him up I had to make them check my ID and if I was on his pick up form). Then there was a incident where I went to pick my nephew up and he was not there and response I got was that "the girl that usually comes to get him already picked him up" when i asked her name her response was "I don't know I will have to look at his pick up form and I will know who by the list of names on his form" (again he was not signed out so she had no clue and the name she gave me was not the person that she let check him out). After several complaints they finally got a check in/out system on a tablet but every time I go to pick him up it is dead and Betsy says she will check him out later once it's up and running again. Now today he comes home with a swollen eye that appears to be turning black and it has a scratch under it. I called to ask her what happened and if there was a incident report and she says she don't know what happened as they didn't notice it but she is trying to figure it out and because they have NO cameras we have no way to verify why his eye is swollen. So she wants me to text her ANOTHER picture of his eye and when I do I ask can she write up a incident report even if it says they don't know what happened (which is negligence on their behalf) and she responds and says sorry she can't. I asked her why and her response word for word "Because we don't know what happen tell the person who picked him up to call me maybe she can help me write up something because that's so visible". I mean how unprofessional is she as a owner? She should be asking his teacher what happened as my family member does not work there so how is she to know what happened while he was in their care? We will be reporting this facility as this is unacceptable. There has been so many incidents with this place that I have noticed when i go up there and I am glad my sister is going to look for another facility. I just wish she would have done so at a sooner time because this is upsetting. Word of advice, Do NOT open up a facility to care for other people children if you are not going to hold up your end of the deal and actually look after them in a caring and professional manner. UPDATE: After reading my review Betsy proceeds to text my sister a long message instead of calling her like a "professional" business owner would do and trying to get a resolution. Being professional should be the NUMBER 1 priority on your list as a business owner. You have a lot of growing to do in the corporate world or your business is going to fail very quickly. Instead of being argumentative about every complaint maybe you should take it as constructive criticism and build a better business for yourself and relationship with your customers especially if they have made previous complaints on you in the past with DCF. You don't always have to be so defensive about everything. It's okay to say "thank you, I will try to correct that or is there anything I can do to solve this problem?" It will take you much further than having a rebuttal or excuse all the time. People do not like excuses when it comes to their children's health. You have to put yourself in other peoples shoes and learn from your mistakes. My review was not made to start any confrontation with you but simply to make other parents aware of the way things are run within your facility. I hope that this is a growing lesson for you and that you make some major changes before it is too late."

"Most teachers here are nice, however, some teachers are not responsible and likes to play phones when they are working. My son is soaking wet and they don't change my son in time. they will let the kids to watch the phone view to keep them quiet, which is the things I don't like. currently, my son quit from that day care."

"Excellant care for your children. You want to have someone watch and teach This is the place to be. She helps her kid and they love it here. Yes the director /owner cares. Thats her job!"

"The owner Betsy is very overwhelmed and stressed out, of course the children are aware and it affects them all. I do not know how her staff does not walk out and find other employment. The teachers must really love their kids and let that shine over how they feel this daycare is ran by it's owner. If the owner would stay away it would not be a half bad facility but since she's always in the middle of the drama she causes, we chose to go elsewhere."