Bank of America (with Drive-thru ATM)

"Great service!!! Camilo was the person who helped me during my visit to the bank, and he did a great job, awesome customer service!"

"I don’t like coming to this location, because it’s usually agonizingly slow. Today, there wasn’t even anyone behind the glass. The poor woman that welcomes you in (who wasn’t even from that branch) was helping a man who was aggravated, and there were two other people waiting to be helped. This woman was just dashing all over the bank. I stayed for a short bit, but had to leave. I called Bank of America to leave feedback, but the woman on the line was mumbling and I couldn’t make out what she was saying. This is a very poor branch, and I really think it should close. Next time I’ll just drive much further to another branch. It’s never worth it to come to this one."

"Did not appreciate the defensive attitude of front desk Crystal Ramirez at all. The reason of my visit was to inquire about a $25 maintenance fee in my account. To which I was told that the reason of the fee is because my account did not meet the 10k combined balance at the end of the statement cycle. I proved Mrs. Ramirez she was mistaken and quickly adopted a defensive attitude. Your customers deserve an accurate explanation, and in this case she did not bother to research for one. However, she did assist with my issue and provided a quick resolution, but when I asked questions about the reason of the fee she was visibly annoyed and just dodged my inquiries. Bottom line, lots of room to improve regarding customer service skills"

"Terrible customer service. My first time there to do a wire transfer and it was bad. I have been with BoA for the past 16 years. And my wife also owns a business account there but after this experience, now it's time for a new bank. I walked in and asked where I can do a wire transfer, and she said "over there but sit right in that chair". So I sat down. But everyone that came in she took their information. So I went back to ask her if I needed to sign in and she was like " I will have to take your information and You are going to wait a little longer". You asked other people but you couldn't ask me? Or is it because I wasn't dress well like the other people? Customer service should be demonstrated and apply to everyone despite who they are or how they look. I ended up staying for more than an hour while I was on lunch break and still I wasn't serve. smh."

"WOW!! The best customer service I've ever had, Angie Mohamad who assisted me today was great. The place is very new and everyone is willing to help you with anything you need."