Royal Pressure Cleaning

"I hired Royal Pressure Cleaning (Royal) to power wash my roof and home exterior, as required by my HOA. Royal did an adequate job, but demonstrated horrendous business practices. During the cleaning process an exterior light was broken. Royal did not inform me that they broke a light and it was damaged beyond repair. Pieces of this critical light (a dark area on the side of my house) were sprawled on the ground. I discovered the broken light a few hours after the job was completed, and immediately called the owner and informed him. When I asked Royal to rectify the situation, the proposed solution was to reduce the next annual cleaning by $50. I found this proposal to be well short of the replacement and installation value, which is over $300. After numerous back-and-forths, Royal continued to insist that I accept this insufficient offer. Rather than continually deal with this headache and take Royal to small-claims court, I’m notifying potential customers to be aware that if Royal causes any damage to your property, they will not do the right thing, so be cautious!!"

"Thank you Pedro for my clean roof, driveway, pool deck, patio, windows, and fence. They look amazing and I will definitely use you again!"

"If Royal Pressure Cleaning is coming to your home to complete a job make sure you take pictures before and after to document damage. I specified to Pedro, the owner of RPC, to not use the pressure cleaner over the plants because last time they were destroyed. He assures me that my plants will not be destroyed and him and his employees will be careful. That same day, I discovered, yet again, my poolside plants were destroyed by RPC. Initially, Pedro apologizes profusely and assures me that he would pay for new plants and the replanting of those said plants. I thanked him and let him know that once my pool side plants were restored, I would happily pay him the $600 service fee, as I have done multiple times over the last 5 years. Pedro brings infantile versions of the adult plants he destroyed to my home. I let him know that wasn’t fair. That afternoon, I also took him around my home to show him more damage that my home incurred during his power washing services (chipped off roof tiles, missed spots around my deck, and he doused my front door light in water causing it to flicker). Pedro admitted that him and his employees did not do their best work at my home. He told me not to worry about paying the invoice, but we were going to have to sever our professional relationship. After 5 years, I was devastated. But knowing the repairs I was going to have to do to my house as a result of Pedro’s sloppy work, I was willing to find another company. The next day Pedro began to send me threatening text messages that he was going to take me to court and that after 5 years I set up an elaborate rouse to get one free power washing out of him, which is absurd."

"Bottom Line Up Front (BLUF): Hiring Royal Pressure Cleaning (RPC) for any job requires extreme caution. Protect yourself by documenting before and after photos of your property and thoroughly inspecting for damage before releasing payment. My longstanding professional relationship with RPC turned sour this year due to irreparable damage caused to my property. I have been a loyal customer of RPC since 2018, entrusting them with the care of three different properties. Until this year, I never encountered any issues. Unfortunately, the events of this year have shattered my confidence in their services. One incident involving RPC's pressure washing of the pillars around my pool resulted in severe damage to my plants. While I did not initially complain, assuming responsibility for not specifying my expectations clearly, I paid for the complete restoration of my poolside plants. Subsequently, I deliberately avoided having RPC power wash the pillars to prevent a recurrence of this plant devastation. However, in August 2023, I engaged RPC once again and this time entrusted the job to Pedro. I explicitly instructed Pedro, the owner of RPC, to avoid using the pressure cleaner near the plants, stressing the previous damage. Despite his assurances of caution, I discovered yet another round of plant destruction later that day. Pedro initially expressed remorse and promised to cover the cost of replacement plants and their replanting. I agreed to pay the $600 service fee once my poolside plants were restored. Pedro initially brought infantile versions of the destroyed plants, attempting a cost-saving measure. I explained that while this approach might be cheaper, it failed to address the years it would take for the plants to fully recover. Pedro eventually returned with plants that more closely matched the original size. I agreed to pay the $200 difference, also pointing out additional damages caused by RPC's services (chipped roof tiles, incomplete deck cleaning, and a malfunctioning front door light due to water exposure). Pedro admitted to the subpar quality of his team's work at my property and suggested terminating our professional relationship. Despite my willingness to find another company due to the necessary repairs resulting from their sloppy work, I was taken aback after five years of patronage. To my shock, the very next day, Pedro resorted to sending threatening text messages, suggesting legal action and absurd accusations that I orchestrated an elaborate scheme to receive a free power washing session. These actions have compelled me to write this review as a precautionary measure. In conclusion, I strongly caution anyone considering RPC's services to exercise vigilance. Document your property's condition before and after their services and meticulously inspect for damage. My unfortunate experience serves as a warning to potential clients – a once-trusted company can swiftly turn unprofessional and detrimental."

"I had them power wash my Home, roof ,pool pavers, court yard and driveway, He knows how to respect people's private property, once complete and dried he applied a top end sealer on pool pavers, court yard and driveway, this was by far the best service I have ever had. If you want a good job call them, 100% satisfied."