Firestone Complete Auto Care

"Overall I had a great experience and customer service from this location. Upon entering each staff member greeted me and ask if I was being helped. Alberto assisted me and asked thorough questions to find the best resolution for my needs. He provided exceptional service. I was in and out and have been to this location several times without any major issues. Nothing compared to the terrible experience and customer service I received from Richard over at Firestone in Hialeah across from Westland Mall."

"Very curtious and professional treatment. I felt very informed of all the issues that were recommended...Thank you for that Al . After diagnostic test of $90.99 I Declined work due to Very expensive parts and labor. Will stick to only purchasing tires at firestone."

"Had a great experience at the Firestone in North Miami Beach this morning. Needed a new battery for my SUV, and Tony Sullivan was very helpful, professional, knowledgeable, and kind. Everything was easy, from installing it myself in the parking lot (which I wanted to do) to giving them the old battery, etc. Was out of there in about 30 minutes. Thanks very much Tony and Firestone Complete Auto Care!"

"Be careful don't take your vehicle without reading this msg they damaged my car and no one said anything to me me they kept it a secret when the damage was big in the roof section of my car, they could had said something but they chicken out cause they where afraid I don't care they damaged it but the responsibility of not saying anything and hiding it makes it worse... I try fixing it and It looked worse before but it still works when I carry stuff"

"**Update - Received a call from Clavell (not sure of the spelling, sorry) asking about the car. Advised to bring the car back to see what he could do. The locking lugs were removed and the old ones installed. Still don't know what happened, but glad it has been resolved. ** Bought 4 tires for my daughter's car last year with a warranty. While off to college, she had no issues but did not get the free rotations offered. I went to get her an oil change at Jiffy Lube and was offered a rotation. But they were unable to because someone at Firestone, upon changing her tires, had also changed out her locking lugnuts without our knowledge. Had she had a flat or anything, she would NOT have been able to remove the tire. Took the car back to Firestone, where they told me that they didn't do it. WHO ELSE WOULD HAVE?!? And that they could take them off and put the old ones back on if I got an alignment. What?!? After 30 minutes of waiting, they told me they COULDN'T take the locking lugs off and I had to take it to the manufacturer to have them taken off and then I could bring the car back to them. Why would I do that?!? Someone at Firestone changed them out to make sure I had no choice but to come back there if anything happened. It just took too long for me to bring the car back and now everybody is playing dumb and passing the blame. How dare you operate a business like this? Jiffy Lube's associate said that tire shops do it regularly. WHO IS RESPONSIBLE FOR THIS?!? AND WHO IS GOING TO GET THESE LOCKING LUGS OFF THIS CAR?!?"