Pet Supermarket

"Average store for pet supplies. You can’t always find everything at the store. Some of the employees don’t seem very happy working at the store. How the store is organized seems very overcrowded. Sometimes if you have to get a large bag of pet food, the bag might be at the bottom of an entire stack of dog food of the same brand but different types."

"Nice location. Friendly service. Self use dog wash stations. Slightly limited inventory but plenty of the basics. Great for a local go to."

"Terrible Customer Service experience and never any stock. Store always seems to be out of Acana Red Meat Recipe 25lb bag of dog food and leaves me forced to spend more on buying enough smaller bags to feed my dog for the month which means spending about $30 more than just buying the big bag . Last couple of times the gentleman who helped me at this exact same location at least was able to give me 5 smaller bags to equal up to the weight of one of the 25lb bags for the same price as the 25lb bag so i didn't have to spend more. Went in this today to get more food and the two people at the counter seemed completely uninterested in helping me at all. No interest in checking the back if they had any stock, helping me get the same price as if i had bought a larger bag (the gentleman at the counter, without even looking at me just said "yeah that guy doesn't work here anymore"), or checking to see if another store had it when i asked to save me having to drive around. The icing on the cake was that i was patiently standing in line waiting for the lady at the register to finish checking out the customer in front of me, and the gentleman who walked up to help at the registers specifically called the lady behind me up to his register and said "yeah he'll go over to her (the other cashier that was already helping someone else) as soon as she's done so ill help you here". They just really didn't seem interested in my business at all so i left and did a subscribe and save on Amazon for cheaper. This is the sort of experience that makes you never want to shop at a place every again. Now i have my food delivered to my door for less money than id be spending at this place."

"Wonderful selection and very nice employees but sadly have bunnies on wrong foods. Rabbits under 6 months are supposed to be on alfalfa hay and 2 tablespoons of young rabbit pellets a day. Sadly, the bunnies today had unlimited pellets, Timothy hay, and dried fruit with pumpkin seeds (huge no nos for all rabbits) per our vet, Dr. K (yes, the tv show exotic vet and yes, rabbits need exotic vets). I did speak to the employees about it and they said they would discuss with the woman in charge of them. I hope they change their foods to an age appropriate diet."

"We purchased a large bag of Nutro Essentials on August 20, 2019. Less than 1 moth later it has started to mold. We have it stored inside, in an airtight container. Our dog was sick for several days last week and we had to take her to the vet this past Monday morning. It is a 30 pound bag and there is still 25 pounds left. We called the store as we still have the receipt and wanted to make sure we could return it. My girlfriend is the one who first spoke with "Sara" . My girlfriends English is not perfect. Sara took full advantage of that fact and direct my girlfriend to call Nutro and let them deal with it and ended the conversation. I called back to verify that she would not accept the return, she directed me to call corporate in Sunrise. She said that my girlfriend told her that we have little of the food left which she never said. Sara may have misunderstood her. Again, we have 25 of the 30 pounds left. She told us that she doesn't have any proof of how we stored our food. I told her I would bring the 25 pounds back in the container it's in so she can see for herself. See attached pics. We have to purchase new food tonight and it would have been great to go there and take care of it in one shot. For sure we will not be going back to this Pet Supermarket ever. Be careful shopping here! The food may mold, your animal could get sick and then have to deal with the manufacture as the retailer is not taking ANY responsibility."