Maid to Clean

"I’m moving into a new apartment which can be overwhelming as it is. I just wanted it thoroughly cleaned in and out so I can feel comfortable living there. I explained every detail that I wanted done to the maids prior to leaving them for almost 3 hours to do the job. When I was notified that they were complete, I was instructed to check their work. I was extremely dissatisfied and highly surprised. There is still dust in all the corners, and baseboards, the inside of all the cabinets still had crumbs, hair, lint. The refrigerator was not throughly cleaned and there were food stains, good particles, hair and dust. I found hair and dirt behind the toilet bowls and an actual urine stain. Now, I am not a picky person but I expect that if I’m paying professional cleaning service $100 an hour that I wouldn’t have to come home and find a multitude of unclean areas and surfaces. They apologized when I showed them all of the things that were not done properly and offered to re-clean as I showed them every single surface. But as it continued, I decided to call the manager. The manager was extremely rude to me telling me that the problem was me, and that I was just unhappy with everything. She stated that there was nothing that she can do other than have the SAME crew re-clean the whole house, which at that point was a huge inconvenience for me as I had already spent three hours outside of the apt. When I told her I was unsatisfied and I would give a poor review especially due to her rudeness, she proceeded to say that she would just comment back and say that I didn’t like anything they did, and it wasn’t their service that was the problem, but it was me. She then proceeded to hang up the phone on me. Although the cleaning ladies were willing to redo the areas, the entire service was highly dissatisfactory to say the least and the manager was extremely disrespectful. I would never recommend their company to anyone that’s looking to have a clean house."

"Anyone ever hire cleaners that expect you to deep clean your house before they clean it? I’m not talking a bit of preclean, I’m talking a house that wasn’t that dirty to begin with that this company refused to clean because it wasn’t immaculate already. I have always had such compliments on how nice my house is. They had cleaned it prior, so if it wasn’t clean enough for them to clean, that was at least partially on them. And given that the first time I hired them, I hired them for a deep clean, and they sent two girls for less than two hours—the owner said she couldn’t make it due to babysitting issues—that could be part of the problem. Hardly what one would call a deep clean.) They tried to claim their were urine and feces everywhere all over the walls, yet we couldn’t find any. I don’t even know how you would get feces on walls. (To be fair, there was a pillow case that had an old, dried bloodstain on it that had been through the wash since which they apparently mistook for feces. Of course, it might also be good to note she said this after requesting that I set up the time/date for the next cleaning— and being told her services would no longer be needed.) They even refused a special request of vacuuming out the sliding glass door tracks. They left the master shower in a shambles, worse than when they arrived. The owner’s (Jesse’s) attitude was deplorable. To say she was unprofessional is putting it mildly. Worst cleaners I have ever had. Not to mention damage she caused to a painting that had sentimental value and was very non-chalant about. Unless you want to deep clean your house before you have cleaners come out, (and then what is having cleaners) I would highly recommend AGAINST using Maid to Clean, LLC. I am enclosing the pictures of the bathrooms that she felt were too gross to clean (they have not yet been cleaned), as well as the shower that was worse after she left and the sliding glass door tracks she refused to clean."

"I have tried several Maid services. I am glad I called Maid to Clean. First impressions were excellent, they answered my phone call and were cordial and informative The maids arrived on time, very friendly and they cleaned my house using natural products, so it didn't affect my allergies. I love Maid to Clean and I keep using them on a regular basis. They have better rates than the other companies"

"We used Maid to Clean for bi-weekly cleaning services and were initially very pleased, but service went down hill fast. The problems started when we noticed the crew was not staying for the full two hours we had paid for, and items were missed such as dusting chair rails around the house. Our biggest complaint is that our stainless steel stove finish was damaged due to improper cleaning and we were "compensated" with two free cleanings, for a value of $160. We let this slide, but should have canceled right then an there because a few weeks later our microwave was damaged and marks began appear on our walls. When asked how we would be compensated for these new issues we were simply told "sorry, you have already been given two free cleanings." We STRONGLY recommend you look elsewhere for professional cleaning services!"

"I've been using Maid To Clean for about 4 months now and they never let me down. The professionalism and quality of service continues to impress me. I've had the same two girls clean my house each cleaning. They know exactly how to use their time wisely to clean the most needed areas in the house. Since my husband and I are on tight schedules, it's important for the girls to be on time. As of yet, they have been on time every time. Fabian, the owner provides a follow up phone call to ensure we are happy with the services we received. We have used a few other cleaning companies in Orlando and never have we received this type of customer service. In my opinion, they company doesn't charge enough for their services. My husband and I look forward to a long lasting relationship with Fabian and his professional staff. I would recommend Maid to Clean to anyone looking for a reliable and affordable maid service."