Walgreens

"Ordered pictures online around 4pm this evening. Sent them in and was notified I would be able to pick them up with in a half hour. Around 5pm I’ve noticed I didn’t send all the pictures in that I wanted to have printed so I sent about 10 more and again said they would be ready within a half an hour. So that would be 5:30pm. I then head to the store and get there around 5:35. One employee in the entire store with multiple people walking around. Was not busy by any means but when one person needs help the register line gets backed up immediately when only one person is working. Vicki then gets called over the intercom to come to the photo area where customers need assistance. Unfortunately I did not get the guys name that told me my pictures were not yet ready but he did get some help because something was going on with the printer. Vicki then comes out and immediately looks miserable. Doesn't say much to me, just ask me for my name for the pictures and then continues on the computer. About 5-7 mins goes by till I’m told something went wrong and I’d have to wait another 10 mins for my pictures. It’s now after 6pm. I finally get my pictures after waiting about 30 mins awkwardly to the side. I had two sets of pictures; one pack of 10 and another pack of 40. The pack of 10 was already payed for so leaving the 40 pack unpaid for which was $14 and some change. Vicki goes to ring me up and my total comes out to be $18 and some change. I then went to explain to her that the pack of 10 pictures was already paid for online and I should only be paying for the pack of 40. She scoffs at me as if this mistake that Walgreens made has inconvenienced her and then she goes on to tell me “you have to tell us that because it doesn’t show us on our end.” First off Vicki, I did tell you as soon as you rang it up. Second of all, it is not my responsibility to tell you how to do your job nor is it my fault that Walgreens has problems with showing receipts of online payments. This was suppose to be fast, easy, and painless yet this was the worst experience I’ve ever had with Walgreens. I’m not sure what’s going on within the company but your employees are miserable and make it uncomfortable for anybody to even ask a simple question. I don’t usually write reviews and especially long ones like this but I was absolutely appalled the way I was treated over pictures here. Will be the last time I ever do business with them. Do better."

"I have been loyal to Walgrees my entire life. 65 years young. Not satisfied with Walgreens in Clearwater. Time for change. Very disappointing."

"Stopped in yesterday evening and Jacob was very friendly and helpful getting my pick up order and cashing me out. He was patient and kind even though he had a very long line of customers to take care of as he was the only open register at that time."

"Live nearby. Shopped here for years. Generally a fine store until... Walgreens you hire young people who are intolerant, rude, chip on their shoulder, etc.. The biggest upside you HAD, was great customer service and good people. Now you have the "I don't want to be here" employee attitude. Our family won't shop here again even at a great inconvenience. Very, very sad indeed."