McDonald's

"Went to the drive thru to get my food and the McDonald’s was closed at 11:20 when their business hours are twelve and the didn’t give me food and said the way station for mobile orders is closed and I could not get a refund or my food the west 23rd street location in Panama City really needs to hire qualified personnel and mangers to live up to the McDonald’s brand and service of excellence today McDonald’s has lost a 18 faithful customer me and my family will never go to any McDonald’s ever again due to this experience"

"Would've left 0 if I could. Waited in line for 15 minutes. Several orders were taken ahead of our car, even though we had gotten there first (was in the 2nd lane). AND after driving around to go to Lane 1 and calling their landline, they had the decency to say they closed down. So the staff was there to say it over the intercom, but just didn't care. Can't cancel in the app, and the gentleman on the phone said that you have to return in the morning to dispute the charge and get a refund. No special signage posted for New Years hours other than "Drive-thru only", and nothing on Google. All lights were on. Staff were still there. Very frustrating experience. Last time I make the mistake of coming to this location."

"We went to this restaurant before seeing a movie at the Regency because it was the closest McDonald's to the theater. The cashier seemed annoyed that we were there. We should have immediately left, but we were hungry and did not have time to make another stop. As you can see the restaurant was dirty and the cashier was on her phone. We had to clean a table just to sit down. We got the food and the fries were cold, but as long as it took to get our food I was not going to wait for more fries to cook. When I looked down at my burger I noticed that it was not completely cooked. When I finally was able to get someone's attention they offered to remake the burger but I not willing to risk it. When I said the fries were cold I was told they were doing the best they could with only two employees. I saw three employees there so I guess one was a manager that was not helping. I was never offered a refund for this horrible experience. We threw away the fries and left to go to the movies. This visit was on Sept 16th at around 5:30 pm. After purchasing our movie tickets I called the number for customer comments. I left a lengthy message about my experience, but I never received a call from anyone at McDonald's. I usually do not leave negative reviews, but since no one would even call me I thought I needed to make my experience public so maybe someone may avoid a bad night at this McDonald's. If the restaurant was so under staffed it would have been better to only have the drivethru opened I would have understood that more than a dirty restaurant with staff that seemed stressed and indifferent. I hope they can get this restaurant fixed and not have to close it like they did the Harrison Ave location."

"Walked in. Everything was clean. Friendly employees. No line. Drive threw was packed. Ordered a medium mocha frappe and a large fry. Pleasant and easy experience. It only took 5 minutes to walk in, order, grab my order and walk back to the car. Quickest I have been to any fast food place. Fries are hot and frappe is icy cold. Eveything tasted great."