Budget Truck Rental

"Horrible customer service. Beware of the lady with the short hair and leg tattoos. VERY rude and unprofessional. We had a $609 charge that we needed clarification on and she refused. Told us to call back in 30 mins. When we did she became very combative. Hung up on us. Awful. Zero stars. $1200 for 5 days???"

"The absolute worst rental experience of my life at this location!! After reserving the truck with my bankcard for my daughters move into her first apartment, we arrived only to be told there was no truck available. We were treated rudely and no effort was shown to try and rectify the situation. We ended up moving in ours and friend's vehicles as best we could. Imagine my shock when I check my bank account and saw a $150 charge for a No Show Fee!! It took four different transfers on the corporate customer service line to get that corrected, so they are no better than the local rental location! Do yourself a favor and rent ANYWHERE ELSE!!!"

"Recently I stopped by to inquire about renting a truck. I asked what was the daily rate to rent the specific vehicle. As the young man was punching numbers into the computer, I asked a second time and he replied, “I’m working on it”. With that answer, I asked if he did or did not know the daily rental rate was. As he started to speak, his apparent Supervisor stepped up and said “every rate is different and depends on several factors.” My comment “Huh?” Over the last 30+ years I’ve rented many vehicles and until now, I never had anyone not be able to quote me a base rate. Sounded very dishonest to me, so after finally getting a price for a 2 day rental on their smallest box truck, I decided to go around the corner where I got a larger vehicle for not a whole lot more and for 7 days. Their Base Rates are plastered all over their walls, and their Trucks. SMH Huh?"

"Completely unprofessional!! Samantha in the office was very rude very unhelpful very unresourceful. We made a reservation that they couldn’t honor, and instead of admitting they were wrong asked us to leave the building, treated us hostile. The area supervisor was equally challenged. Refused to listen or be helpful. Shame on them! And called the police. Would not recommend using this company. Penske may be a little more expensive, but definitely worth it. Would never recommend this 3rd party!!"

"Was supposed to get a van got a box truck instead had to drive it to Charlotte and back costing me a lot more in gas. The truck was absolutely filthy dirty I guess they do not own a vacuum trash on the dash even. Broken blind spot mirror also it was warped."