Walmart Auto Care Centers

"I tried to get my oil changed and the headlight restoration service - Bob (terrible customer service representative) said he couldn’t do the headlight service today - nor could I make an appointment for any point in the future. Just a “no”, we’re not going to do that service for you. So, since I’d already stood in line for 30+ minutes, I asked him to go ahead and do the oil change - which (according to him) requires me to submit my driver’s license. Since I do not want Walmart to have my personal ID information for any reason, I declined the service and left after wasting almost an hour. I still don’t understand why I have to submit my ID for an oil change. The St. Pete Walmart Auto center scheduled my appointment and didn’t even ask for my license. So that means Bob was either incompetent or he lied to me directly to my face. I’ve read other reviews, and I don’t understand how he’s still employed."

"This place is good when they’re good, when they’re not it’s the most unprofessional operation. There have been multiple instances before I took the time to review. Many times I’ve come in early morning and they say people have called out, haven’t shown up when they’re supposed to and they don’t know when they’ll be in ( multiple separate occasions this has occurred). They will quote a 4hr wait time for an oil change and actual will be around an hour (quoting long times to turn business away???). Today I called and asked how long the wait would be for an oil change, I was told “should not be long at all today “. I said “ok I’ll head in”. I drove 25 minutes on a Saturday, arrived and the guy told me there is no way he can get to me today, because they lost 2 techs, and I’ll have to come back in the morning. So you lost 2 techs within the 25mins it took me to drive here?? Then when I come in early morning y’all tell me people don’t show up and it’s a 4 hour wait. I’m not sure what the solution is, only management does, but this place is run like a circus. Maybe it’s a matter or management understanding how to handle the hiring process better, to get better quality of people?? Not my job, but they need to figure it out instead of turning business away and wasting peoples time."

"I waited 3 hours to get my tires put on. My appointment was for 1 hour. Threw my schedule off. If you have tires reservation be aware that the hour is only if nothing goes wrong with workers. My appointment was for 9 and at 10 the 7 o'clock scheduled people were checked out. So they were behind schedule even on their first set of tires. I couldn't get a better deal for the tires, though."

"I bought two tires in December and was not told about the road hazard warranty. It is now August and I WFH so I did not drive many miles on them. As you can see in the picture, there's a big crack in the side of the tire which is not caused by any road hazard. This is a manufacturer defect. The automotive center told me I had to pay another $130 for a new tire because I didn't have road hazard warranty (which this isn't road hazard), but didn't have the room for an appt during this time during a hurricane warning. So not going here anymore for the expensive "new" tires."

"Visited on MLK day 2023 around 830am and was told they would not be doing oil changes till 11pm. Went back around 1030 and dropped off my vehicle.There was about 5 cars ahead of me. My oil change was done around 1230 pm. They also installed for no charge an air filter I purchased in the store. So it took about 4 hrs and I saved at least $45.00 compared to some of the instant oil change company's."