Aston Martin Tampa Bay

"Wow! What a lousy experience at Aston Martin Tampa Bay (Dimmitt Automotive Group) resulting in a Florida Lemon Law Claim with 100% refund awarded. Initial sales experience didn't start off too bad. The DBX that we ordered arrived in good time and the specs were correct. But that's where the sales process went downhill. After signing all the finance docs, getting approval, etc. etc. nothing more was said from the sales advisor (Mark T.). Over a week passed by, then after a chase-up phone call, the adviser set a date for collection. It was like the sale had been forgotten about and the DBX was just sitting there, collecting dust. When we went to pick it up, the trunk mat that was ordered way in advance, wasn't there, and the window tints (also ordered well in advance) hadn't been done either. They had more than enough time to take care of this. But it wasn't until a few weeks later that we found out the finance had actually began 10 days before we picked the car up. Yes, the dealer submitted their invoice and got paid long before we were even told the vehicle was ready to collect. This should never of happened and even the finance company was shocked to hear they did that. We were paying for a car we didn't even have and hadn't even seen! That's the sale part of this review of which I am deducting 2* off the 5* available. Now, the service department at Dimmitt is where it gets worse. Just like other customers have said, not good. Our DBX began experiencing some suspension malfunctions. In fact, the problem got real bad, to the point that you would get motion sickness when driving the car. The suspension failure warning light kept coming on and the message said you could not drive above 50mph. Cut a long story short, Dimmitt collected the vehicle at least four times and it ended up in their shop for a cumulative total of 47 DAYS ! They did two attempts at fixing the suspension. A Lemon Law claim was filed after 15 days, and at day 30, the case for a lemon was pretty much a done deal. Especially when they did a final repair attempt only to be told afterwards that the previous repair was done properly because Dimmitt had reused parts that they shouldn't have. So it went back for a fourth time. At one point Dimmitt had the car for about 3 weeks. Called them to get an update, only to be told that the car was ready 5 days previously and they had forgotten to let us know! Their service advisor (Drew) was useless. Their service department is slow, they don't communicate, and seem to be unprofessional. Due to the issues, AM asked if we wanted a new replacement DBX or a full refund. Because of all the problems, the 47 days of down time, and the fact that Dimmitt wasn't capable of providing proper service and support, a refund was requested. Once AM was aware of this, via the Florida Lemon Law process, they became defensive and objectionable. They refused to refund so the entire process went to arbitration with AM appointing an attorney. They went in for the long-haul. The case was heard in May 2023 and went before an arbitration board in Tallahassee. The hearing lasted about 2 hours and AM put forward a very weak case, most of which was nonsense and lame excuses. The Arbitration Board unanimously defined the DBX as being a lemon and a full refund was awarded. AM was legally ordered to pay up. Due to Dimmitt's lousy service department, I'm taking a further 2* off the 3* remaining in this review. That leaves 1*. Google won't let me leave a 0* review. This is the third AM we have purchased in the past 16yrs. This DBX and a Vantage back in '07, both being officially LEMONS. I would never purchase an AM again. I would not deal with Aston Martin Tampa Bay (Dimmitt) again or recommend them. As others mentioned, their service department is terrible and this is "supposed" to be a high-end, luxury/exotic car dealership! Florida Lemon Law is great, when you need it. Two Aston Martin lemons, not great. This review is about Aston Martin Tampa Bay (Dimmit Automotive Group) and not about any other brands that Dimmitt is a dealer for."

"Truly shocked by the absymal level of service offered by AM of Tampa Bay / Dimmitt. The service department requested an appointment to be scheduled for over 2 weeks out, which is fully understandable, despite this being a normal annual service. AM of Tampa Bay / Dimmitt held the car for nearly 2 weeks after the schedule appointment before calling with any updates on the car. The update was that they would require an additional week to complete annual service on the car. Additionally, they notified me of an adaptive damping light on the dash that required additional diagnostic (to the tune of $400). The result of their diagnostic? Sport mode was activated which automatically changed the adaptive damping of the car. Instead of deactivating sport mode with the press of a button, they preferred to charge $400, press the button, only to realize that no fault existed. It seems as if either this was simply a lack of judgement or that the service department of AM of Tampa Bay / Dimmitt requires further training from Aston Martin corporate on the various buttons in the car and their respective functionalities. Truly appalled and will NOT return to AM of Tampa Bay / Dimmitt. I implore other Aston Martin owners to explore other options that will provide a service worth of the Aston Martin brand."

"Jayden and Kevin in the sales department are awesome!! They procured the exact car I wanted from out of state and made it happen! Absolutely top notch!! But the service ends there. The service department is awful. Failed schedule commitments with zero communication. Impossible to get someone on the phone. Waited all day for them to pick my car up (scheduled 2 weeks ago) only to be told, after I called them and navigated my way through voicemail after voicemail, that they are another two weeks behind! Two weeks and no one thought to call me?!!! When I spoke to the scheduler after waiting all day and they didn’t show up, I was told that they can pick it up, but it will sit “outside - out back for two weeks before someone can look at it.” Unacceptable, especially for a luxury / supercar dealership."

"I have to say the customer service is fantastic from start to picking up my Vehicle, also the knowledge of Drew Petzoldt with Aston Martin is quite unbelievable, nothing was too much trouble. You can see every employee actually likes there jobs there which is very rare today. Keep up the enthusiasm totally amazing experience."

"Ordered my Aston Martin DBX from Mark Tillman at AM Tampa Bay. He worked closely with me throughout the process of ordering and the eventual delivery of the 2021 DBX. He was a terrific liaison during the six month process. I will definitely return for my next Aston Martin!"