AutoNation Chrysler Dodge Jeep RAM Pembroke Pines Service Center

"I went to buy my first car and the staff was amazing with me and my husband. Since the moment we arrived the receptionist and then the agent who help us until the moment we were finalizing all the details. Bernard (the agent) also follow up with us after the purchase to make sure we were happy and car was working properly."

"I’ve been taking my Jeep here for some time now. Never really had any complaints until my last service. I took my car in on a Saturday for an oil change, head lamp bulb replacement, a bumper clip replacement, and to check the brakes out. I received a call that same Saturday that my oil change was complete and that I could change the brakes if I wanted, but would need to be quoted which would have to be the following Monday. I agreed, and expected a call back on Monday. However, on Monday I never received a call back. I called everyday starting Tuesday up until Friday, twice a day, requesting a status update and when my car would be ready. Every single time, no one picked up or I was put on hold and was told to expect a call back from the Service Manager- which never happened of course. Finally on Friday at 5:30pm after a long hold, I was told that my car was ready. I asked if everything was completed, including the brakes. I was very curious, because I hadn’t been able to reach anyone prior to Friday. I was assured that my car was complete, including the brakes. I went in the following morning to pick my car up, just to be told that my car had been ready since Monday. My car sat at the dealer for a week, was filthy when I got it back, and the only work performed was the oil change and bulb replacement. The clip was never changed and the brakes weren’t changed. To say I was upset is an understatement. This had nothing to do with money. It had everything to do with the lack of service and communication. My car sat at the dealer for a week and no one considered calling me to let me know, even after I would call daily to check on the status of my car assuming that it was being worked on. I unfortunately will have to continue to give this dealer my business because I bought an extended service package for oil changes, but will actively avoid taking my car in if I can."

"Our car went missing for three days after we dropped it off at a Service Department for a manufacturer recall. We called multiple times to get an update but all we heard that our vehicle can’t be found together with the ‘ manager’ ,Service Director, Eric Wentworth. When we were about to call the police to report a stolen vehicle from the autonation lot, the car miraculously was found. ‘Manager’ Eric lacks morals, professionalism and common decency. Stay away from service department and/or buying your car from this place."

"Stay far away from this place! I took my dodge journey in because it was shaking and at times felt it would turn off. I paid for an oil change and nearly $200 for a diagnostic test to check the whole car out. 3 days later I get a call from Albert stating the job would cost 1k to get my spark plugs replaced, 2 coils changed and 6 gaskets connected to the spark plugs changed. He also recommended new tires which I declined. My husband went in to pay for the oil change and diagnostic test. He then asked for an the itemized diagnostic report which they gave him such a hard time to give. Tell me why the 1k Albert told me included the tires I declined and these fake 6 gaskets were no where on the report. My husband retrieves my car and the car doesn't even turn on. The whole time I just needed a new battery and they never checked my battery life. I left my car so they can replace my battery because in a dodge journey it's difficult to get to the battery. I come back to pick up my car and now my front bumper isn't clipped on properly. I've been sitting in my husband's car with my 3 month old and my 4 year old son for the past 1 hour trying to get this resolved and we are now waiting to speak to a manager. I dislike writing bad reviews but this was needed for this business. Horrible customer service! Save yourself a headache and go somewhere else!"