AutoNation Nissan Pembroke Pines Service Center

"Champ our service advisor was professional, knowledgeable and friendly. He kept us well informed until the vehicle was returned to us. We highly recommend him and AutoNation Nissan Pembroke Pines."

"I don’t normally leave reviews, but my experience here was appalling due to the service advisor, Sofia Elajalde, and her office mate. The manager, James, was pleasant and had excellent customer service skills, while Sofia and her office mate spoke loudly and rudely about me while I sat within close hearing distance in the waiting area. This is not customer service and that is not how you treat customers. I will never return here and I would advise other customers to take their business elsewhere, especially if you end up having to work with Sofia and her office mate."

"I had a problem with the door lock not locking. I made an appointment online which is very easy. When i got to the service area, i was greeted and was told to go to the waiting area for a service agent. Nicole greeted me within seconds. She has helped on prior visits. As always, she was knowledgeable and professional. Nicole explained what needed to be done. I had to leave the car overnight. I got the shuttle to drive me home. Joe the driver was great. The repair was done and no further issues. I would recommend Autonation Nissan for all services."

"My visit was to get my door handle, driver side fixed. I end up having to have a total evaluation of my car, which I did not come therefore at a costly price. Of course, I wasn’t happy with that. I think I should’ve gotten what I asked for nothing more and I end up not getting my door fixed after paying for something I didn’t ask for. The information was beneficial. The only way I can get my door handle, looked at wants to have that done. 200 plus dollars. And my car cleaned."

"This is your WARNING! Do NOT take your vehicle here to get serviced. They will damage your car further and not take responsibility for it! Here is my story. I took my vehicle to get my sunroof repaired. The process went okay enough, and normal, UNTILL I got my car back and noticed that the inside of my dashboard was scratched everywhere and damaged to the point where the foam was exposed (see the pictures attached). After this I walked right back into the service department (I didn’t even leave the parking lot, and the car valet person who gives you your keys and walks you to your car was with me). When I walked back into the service department I talked directly to the service director, Christopher Vasquez, who told me that it was their fault, they take responsibility, and he is known for “making things right”. I had been in direct communication with him for days to a few weeks, coordinating taking my vehicle back and repairing the dashboard, as well as promised to give me a refund of the repairs I paid for the sunroof repair. Since even that was not fixed all the way, when I came to bring my car in for the repair of the dashboard that AUTONATION NISSAN PEMBROOKE PINES service members damaged, they told me that Chris wasn’t in that day, and no one know what I was talking about or what was going on. So I spent 2 hours at a dealership with nothing done and returned home, despite calling the previous day to check and validate that everything was in order. I was then getting helped by the service loaner/rental car manager Rob Hassan. I was told by him the next day that Chris Vasquez, the “service director who promised to make everything right” no longer works there…… and then I was told by the general manager “Anderson” that since there was “nothing in writing” that there was nothing they could do for me. And they denied ever being on the inside of my car….. DESPITE the fact that my front car seats were pushed ALL THE WAY back after I requested for them to not be moved, and also things moved around in my back seat. I am thinking that whichever service person repaired my sunroof, they were inside my car in the front seat(s) and might have had a tool in their back pocket and scratched my dashboard, I am a 26 year old female who just moved to FL out of state, is in graduate school with a busy life, and unfortunately got really scammed by this company. I even had a case with corporate Nissan, and since this is a “privately owned Nissan branch” corporate Nissan can’t do anything for me since this company is claiming to not take any responsibility. DO NOT take your car here, and DO NOT trust them to take gentle care of your car during a service repair!"