Lake Wales Chrysler Dodge Jeep RAM Service

"Service department ghosts you whole they are working on your car. Had to have a friend drive me up there 20 minutes before they closed to find out if my car would be done before closing. Tried calling, and texting multiple times with no response."

"I brought my van in at 9am for an appointment to check the air conditioner which was not running properly. By 2:00 I had not heard from them stating what the problem was and how much it was going to cost to fix it. I tried calling up to 10 times to check on the status of my vehicle but got no one answering at service. At 3pm I drove over to the shop and was told it needed a part which cost $1200 plus labor. I asked why no one called me. I was informed they were just then looking to see what the problem was even though I had a morning appointment. When I asked about why no one picked up the phone each time I called the service advisor said the calls go to some other place to be answered. I chose not to spend that huge amount of money for a 10 year old vehicle but did pay for the diagnostic fee. I was given a paper stating what the tech found when looking over my van. It stated I needed brakes. Less than a month prior I put new brakes on my van at the dealership which cost almost $600.So either the tech never looked at my brakes or it was just a money making part they thought I would repay for. I bring my van in when it needs repairs but each time I come in there is always a problem. Maybe the service manager(who I was told was not working that day) should look into hiring more help or maybe more competent ones."

"Just had my first oil change done on my new Jeep Wrangler Unlimited Rubicon and it was easy and seamless. I made an appointment online and walked in and handed them my keys and off they went to work on it. The waiting area is nice as they have a vending machine with snacks and they also free coffee and tea. Good experience."

"My part was a special order but they got job done in a reasonable amount of time. Could be little better with communication but overall satisfied. My vehicle running better than before. Price was astronomical for what was done but worth having car fixed!"

"Absolutely nothing good to say about my experience with this service department. Was told my vehicle was done and ready to go. In good faith I paid my bill online so as to have a quick and seamless pickup. When I arrived, my car would not even start, and everything went downhill from there and was told I need a new battery. In the end I removed my battery and took it somewhere else to be charged and load tested. It took a charge fine and passed the load test. Took it back installed it and started the car. I asked for a refund only to be told to basically stuff it. If I could post this with no star I would."