BJ's Wholesale Club

"My cart was full and when I pulled up to where the register are…and I noticed a young lady heading to a register and signaling me to head on over. Eileen (cashier 456610) was very pleasant…very efficient…and I didn’t have to lift a finger! She unpacked and repacked my cold items…and I was out of there in no time!! I like to give credit where credit is due…and Eileen was delightful!!"

"BJ’S is a second rate organization. Why? They make you walk a great distance in the parking lot to get a shopping basket. Sam’s and Costco have them at the door waiting for you. They only have one manned check out line. They have a few customer self service checkout machines but they are usually about 50% not working. Their automated checkout by mobile phone never works and no employee knows how to make it work. Maybe “Second Rate” is being to kind."

"Hey, BJ's! There's this concept called customer service. Try having someone answer a damn phone. It's not like I'm asking anyone to do advanced calculus. Here's an update. Your app sucks. That's right. We've been members for over 10 years. Found out that apparently one of the geniuses at corporate thought it would be a good idea to eliminate the coupon books and go digital. That would be ok if your app actually functioned right. Neither my girlfriend nor I can log into your app. And we're both pretty tech savvy. So my suggestion is fix the app."

"Went here because t-mobile had a 20$ a year membership. Two weeks later, I got two coupons for 10$ , $ 50$. So far, so good, but I still have not been. Well, today I have now been and well.... most prices are higher than costco and Sam's. The selection is goodish, but the carts are old, the layout is pure havoc, and there is only one cashier with long lines. Overall, I will not be back unless I am desperate. This place is closer to my house, but I would rather drive to Costco 6 times further away."

"So I do groceries deliveries and this day the customer had ordered several products from the deli, it was like 2 diff types of ham and 3 different types of cheeses. This sweet lady was trying to helping me, she started fulfilling the cheese orders and asked this man for help, he didn't respond. She asked him again but by that time a second customer came to the deli and he said he will take care of the gentleman that came after me and then he will help. He took his sweet time taking care of the gentleman and then looked at me and walked away! The whole time he was avoiding a paying customer! There was another employee that had to step in and help fulfill the order. Every time I come to this specific location I walk out mad as hell. There's always a problem and frankly majority of the staff are racist. Thank God! It was not my money and I feel bad for all paying card holders because they will not get good service or good quality products (check previous reviews)"