Achieva Credit Union

"This is the worst Banking / Credit Union I have ever experienced. Number One the Staff is incompetent..They NEVER have enough STAFF..EVER !! Their lines are Always long..with ONE TELLER..Laughable......The Tellers cannot ever answer a simple question..You Have to go to Customer Service..who also doesn't have any help!!!.Never convenient for the customer EVER. We are leaving to go to a REAL Banking establishment with competent employees!!!!!!!!!!!"

"Palm Harbor Branch is getting ridiculous! Months now lines longin drive through, tellers rude,they have plenty tellers ! Always forget to put my debit card in envelope, never apologize. 7/19/2021 about twelve cars in line, atm broke , doors locked no.libby no notice! I had 3 transactions gave my debit card teller walked around bank and came back and I asked for my card she denied that I gave it to her! I said get manager view cameras as she argued with me then conveniently the manager and assistant are on vacation lol even when they find it they won't admit the branches behavior 2 pple were knocking on door upset over their treatment and not able to get to their money! The teller always walks in the back to make the deposit and then they put your stuff in the drawer and at least four times this year 2022 they forgot to give me my debit card but deny it when I call so I always have to start out getting another debit card it's the people they're hiring they don't train properly and when you have any fraud on your account and you have an email saying you canceled something but the person still went in and took they still want you to jump through hoops to get your money back even though you got proof that your account was not authorized to be debited after effect everything is backwards they need more training and they're very rude nobody's happy there"

"Left Wells Fargo for Achieva due to their support for the violence against the water protectors of the Keystone pipeline. I've multiple accounts here and a MC which was the only, only reliable credit card I could use overseas without a charge denial even with a Capital One card. Any problems I had with a suspicious transaction was immediately handled over the phone. They do keep an key on your card and will deny a large suspicious charge. If it is you trying to use the card, just call them to clear it. They do have a co-op agreement with banks all over the country so if you are traveling, you can still withdraw money without a fee. Their app will help you find a bank with the city's name or zipcode. Do keep a close eye on your monthly statements & add some money, $1, in savings account/s every 4-5 months or they will stick you with a $10 "Inactive Fee" per month if there is no "activity" of adding or taking out $ during a 6 mo period. Overall, I am very happy with Achieva."

"Not sure what they are up to but gathering private info from non customers should be illegal. They wouldn't let me drop off a deposit that I was doing for a member as a favor without me giving them my drivers license. Absolutely no need for my license as I'm not doing anything other than dropping off a deposit. I am not a member and nor will I ever be. I was told this is a new policy and that I'm not allowed to see it. Branch assistant manager was rude and basically told me to just deal with it. I went to the regional manager and was told the same thing.. Sooo..Make sure you get the pizza guys drivers license when he drops off your pizza. Sounds crazy...because it is crazy."

"I've been with this branch for many years but can no longer recommend them. Their "24 Hour" drive thru ATM constantly has issues. Repeatedly over the past couple of years it's either undergoing maintenance, or you get an error message "this transaction is unavailable at this time". I've had this while trying to both withdraw and deposit money. Their 24 hour ATM use to be inside, and I can't remember a single time it didn't function properly while this was the case. Now they have a single drive up ATM outside and as I've stated it's never ending problems. They clearly don't care about this issue as it hasn't been resolved in literal years, so if access to your money is important to you it's best to look elsewhere. They don't seem to understand what their role is in the bank/customer relationship, it appears they believe giving you access to your own money is a privilege not an obligation."