Sunset Air and Home Services

"the technician that serviced my AC was excellent.In the past a firm Kool Team seldom if ever performed the same manovers that this tech did.Than you"

"Great company,with quick response and a friendly, knowledgeable technician (Michael H). So pleased to be one of their new customers. Thanks for the great service! Lori K"

"I highly recommend Sunset Air and Home Services! They replaced my ac compressor within 24 hours at a fraction of the price I was initially quoted. Could not be more pleased with their work and customer service. We will be using them as our ac company from now on!"

"Sunset Air installed a wine cellar cooling system that required repair work. This was done by the previous homeowner. I scheduled a service appointment, but they called and told us they wouldn’t perform the service work because they saw a competitors truck working at our home when their tech arrived. We did have another company replacing an AC unit. I was absolutely blown away and asked several times for them to perform the paid service. They would not. They also installed a new AC unit in the home in 2022. We’ve been struggling with high humidity in the upstairs that this unit serves. Had a company perform and inspection today and found that they left a gaping 10” hole between the inside air handler and the attic. It was letting 105 degree air into the air conditioned space and the air handler already had significant condensation. Do not use this company. As a quick reply to Sunset’s response. That is true. I was very frustrated when they said they would not service the unit they installed because there was a competitor in the driveway. Your version of the conversation is not completely accurate, but I subsequently called back to apologize for my attitude. None of that changes your unwillingness to enter a home where a competitors truck was parked. When I called their emergency line the night before for another issue, I had no idea that Sunset had previously worked on the home. More importantly, this doesn’t excuse a shoddy install where there is a massive hole in the wall after the replacement unit was installed. That’s just poor work that was allowing 105 degree air into the space. Of course I didn’t call for Sunset to service it because you said you wouldn’t do work at the home. Doubling down on your position tells anyone reading this review, exactly what they need to know. I’m sure others have had great experiences with Sunset, but mine was rough."

"I highly recommend Sunset Air & Home Services. Their customer service is excellent. Our A/C unit was not cooling properly & they were here in less than 2 hours. They added freon' however this was gone in less than 2 days. I called to inform them of the situation; they were back out in no-time to loan me a portable A/C unit for one room; worked great. Then they scheduled me for a new unit installation to happen on Friday the 23rd; like 1 wk. out. Our home was up to 91 degrees, very hot out here in Naples, FL hit index was like 111 degrees. I called them after the weekend, informed them of the situation here & they rescheduled the installation to Tuesday; moved my date from Friday up to Tuesday. I now have my new unit & I feel rejuvenated, elated & extremely happy. Thank you for your TOP Customer Service team & hard working technicians. with kind regards, Nora"