The Edge Fitness Clubs

"Equipment is mostly in good repair. There are enough free weights, at least early in the morning, to not have to wait for equipment to free up. Good amount of space for calisthenics. The locker rooms are generally clean. The showers can be a little grimey occasionally, and the sauna is wonderful if it's been turned on properly. It's a fine gym."

"I HATE leaving negative reviews. I have contacted management countless times and there are no changes. The men's locker rooms are vile. There are the same dried liquid stains with the same shape in the same place on the benches for weeks. They literally don't even wipe it. How is that not mandatory daily? There is the same garbage inside the locker for 3+ weeks. Obviously not cleaning those. There is mold in the shower. The sauna never works. There is a poorly calibrated timer that shuts it off every morning (that's if they remember to turn it on) and this has been going on for about 2 months. I remind them every day. An absurd amount of machines are broken. Screens don't work, some just shut off, some have no resistance, and countless other things. There can be 10 machines where only two work in their full capacity. I don't want to ignore that the staff are kind people and there is a young man on Saturday who cleans and works very hard but these problems still exist. I would go elsewhere if the other option wasn't just a nauseating when I did a trial several years ago."

"Extremely disappointed with this establishment, its membership services staff, and the company as a Corporate entity. I had been warned about it possibly being very difficult to cancel/get out of your membership contract with the Edge prior to signing up. So when we signed up, I was very specific and adamant about making sure we could cancel at any time. I asked the employee signing us up several times and we were assured that we were not locked into any kind of time commitment, and could cancel our membership whenever we would like. Not only is that not true, but we are locked into a 2+ year contract that we cannot get out of and you can’t even speak to anyone on site about your membership once you’ve signed up for it. They have you email some customer support service that they outsource and they give you standard prewritten replies. I do not appreciate being lied to or taken advantage of. Edit for the response below: We were never shown our membership contract when signing up. We also were not told that it would be emailed to us and that we would have a 2 day window to review it and make any changes/cancellations."

"Love this gym I have been going here for years. Recetly Dominic has helped me a few times and he is great. Only thing is I walked in looking for help and two staff members were on top of each other at the front desk not paying attention to me until somebody else from the main part of the gym came to ask me if I needed anything. I dont want to leave names because the girl looked younger. Otherwise I really enjoy coming here =)"

"This is just about the worst Edge I’ve utilized. It’s absurd that they are raising membership fees, while the machines are falling apart, and the front desk lacks customer service skills. I’m unsure as to how the Milford Edge excels over an Edge in Fairfield County. I think the only reason so many people still go here is because they can’t just cancel their membership."