YWCA New Britain

"Hi my name is asheley santiago my kids went here for 10 years .. it was good u tik new staff came in .. just think about it before sending ur kids here . This summer a staff member made kids do push up because they wasn’t behaving !!!! Then the lady gave her personal number to the kids an had a whole group chat .. staff unprofessional they will stop u mid hall way a tell u you owe money after seeing u all the week .. care for kids applications says they will provide snack they don’t give these kids nothing . I recently sign my kids for after school program lady tells me I’m all set tell me I have a credit then I go about my day it’s there job to make sure they get there paper work the failed to tell me an told me my kids where all set an the. Says my kids can’t go because I forgot a paper registration when they process the registration fee took the money make up excuses now my kids can’t go back. After 10 years of my kids going there I’ve been advocate telling them that a lot inappropriate things was happening a they have no control of the kids . My son was basically forced on some inappropriate stuff an staff doesn’t know when it happen how it happen they are not watching the kids !! They always talk about funding this summer and veryday I went my kids had head down or because they wasn’t following direction was there excuse no homework help they offer nothing take ur kids somewhere else after 10 years my kids can’t go after the lady telling me my kids where all set that she was applying my credit for registration !! An u can’t even talk to them there no understanding I will be reporting this to the city no kids should have to do push up when it’s 100 degree because they can’t control the kids worse place ever !!!!!"

"I worked here twice, not the best experience. Dealt with discrimination with no advocacy. Plus having no income currently being denied unemployment and penalized 6,000 dollars because someone thought it was a good idea to keep staff on payroll while collecting unemployment during covid. When I consulted with the director I was told "oh well, you decided to collect unemployment" for 32 hours I wasn't paid for."

"I have a 3yr old that I signed up for dance and it’s the first activity that she has ever been signed up to and all the parents of the dancers were so eager and happy to see their children practice but they do not tell you when you sign up that you can not watch your child practice at all from outside the door nor do they provide a television to watch them from the waiting area like they do for the older gymnastic class. The class is only 4 weeks long and it would have been special to be able to watch them. So sad and total waste of money."

"I love the New Britain Y! Iam the preschool coach (I support the teachers). It is a place where management and staff are committed to caring for children and supporting families, especially during Covid Pandemic. I am so proud to be a part of the Y Team. We always strive to deliver great service and care, we actively work together to find ways to improve, and we reflect together and support each other during difficult times. I am so thankful that I work with such compassionate people. I get a great sense of purpose working for the Y and I am thankful for the families I serve and all the teachers I work with."

"Staff is very rude ! And they wont hesitate to send your child home for a so call fever of 99 degrees when in all reality that’s not a fever. Also I always pay for my child to not attend school on weeks they been sent home! The staff will scream in the lobby about your balance in the y so they can embarrass you. Parents do run in and out idk why a simple reminder is not implicated."