Secor Subaru Service and Express Center

"I brought my volvo C70 into Volvo for repairs. They needed it for at least a day so they arranged for me to rent a car from Subaru which I need. Nice car, very nice & helpful people. Would rent from them again, but unfortunately my experience with Volvo was such that I will not be returning there to have my car serviced. The service I received from Subaru was excellent & I will use them again if needed. Byron Speckmann"

"Easy to schedule --- and reschedule when something came up. So friendly, cheerful, efficient, and comptent from the telephone reception through the service team. My first visit to Secor for the Subaru I bought from them earlier this year, and I'll definitely be back, even though it isn't the dealer closest to my home."

"Love Secor Subaru in New London. Excellent service. Reasonable price for fixing tire. Super nice and friendly staff. I love my Subaru Forrester. Greatest vehicle ever owned thus far."

"Scheduled for oil change and tire rotation along with checking our steering wheel that felt noticeably tighter and harder to turn compared to several months ago. Due to the steering wheel being more complex, they required me to leave my vehicle for the day. Kaitlyn helped me, and upon check in, I shared my concerns and asked to be called when our car was ready. At 4 PM, we called to check on the status of our car because we still hadn't received a call. We were told our car was ready for pickup. We went to pick it up, and the woman at the service station asked if the service rep went over the work with me. I said no. She called Kaitlyn over, and Kaitlyn told me they performed an oil change and tire rotation. I asked about the steering wheel, and she said they could not reproduce my complaints so they didn't do anything. Here is my issue with how our service rep handled our service appointment. She did not call to update us of their findings with our concern. If there's no issue, there's no issue. It would be nice to know. She did not call us when our car was ready even though I specifically asked her to. She did not go over the details of the work that was done until she was prompted. This is a stand alone review, specifically for how our service rep handled our service appointment one day. I have gone here previously and the service was great."

"I brought my car for an oil change. They let me know I'll need brakes and tires soon, but there was absolutely no pressure to do it right away, which is what I usually experience when having my car serviced. Everyone I interacted with was pleasant and knowledgeable."