paragon moving and storage

"Moved from Littleton, Colorado to central Texas around October 2021. There was a considerable amount of damage to our items and some of our items went missing including boxes of collectibles. The one item that was completely destroyed that I cannot replace is my 2017 Gibson Standard SG that was transported in its Gibson hard case. The head stock was completely destroyed and repairs would cost more than buying a new guitar at over $1800.00. Tried to contact Paragon because their insurance company offered $6.00 to replace the Gibson. Never recieved a response. Pretty upset considering the amount we paid them to move our items safely. Was never called back, totally blew us off. DO NOT USE THIS COMPANY!!!!"

"Have had a horrible experience with this company from the day they showed up and packed our items. We thought we had settled everything with the overcharges and that everything would go smoothly with the delivery. I was way wrong. Two men came and delivered our items. They told me they were done and left. They did not unpack many of the items, which we were told they would do. Not only that, they left piles of wrapping and tape and packaging materials they used that I had to dispose of. Again, I was told they would take care of all of the unpacking, unboxing and packaging materials upon delivery. To make things even worse, the movers actually broke my bunnies cage, and hid the broken part behind a box so I would not see it until they were gone. On top of that, our tv screen was also busted. We have been calling and emailing this company for the damages to our furniture and they will not contact us back. We have not been able to get a hold of anybody. So disappointed with this company and would NEVER use them again. I would strongly urge you to go with somebody else. This company was a nightmare from the very beginning."

"Carlos and crew in Denver were Ah-mazing!! Super careful, efficient, fast and professional to empty out my home. Just received my belongings in my new state (2000 miles) and I'm impressed with Law!! Kind, efficient, careful, never complained about my 3rd floor unit (that's a lot of stairs) had a smile while lifting and moving g heavy stuff for 3 hours. Law stayed to reassemble some of my stuff and even asked if I wanted anything else moved..which he had a great suggestion for my big unique bookcase and helped me every step of today. These guys who work directly for Paragon are the real deal, best movers I have ever hired in 30 years of moves 4 times across the US plus very fair pricing. Thank you Gilbert, Kenny and Rebecca for answering my calls, questions and being truly caring professionals."

"I contracted Paragon Moving and Storage to move our furnishings from Colorado to Alabama. When they arrived we were immediately told the estimate was way off and they increased our estimate by 75%! They fraudently overcharged us by at least 1,000 cu. ft. at $5.10 per cu. ft. - in excess of $5,000. I was told by Rebecca in dispatch the day of moving that if I didn't like their new estimate they would bring everything back. When the two trucks arrived in Alabama, the semi trailer was not only horribly packed which damaged our contents, it wasn't full. The secondary truck they sent with the 'overage' was barely packed - another farce just to have a truck for their employee to get there and back. Very unprofessional, and poor quality movers. The semi driver told us it started to rain when they were finishing loading so they started 'chucking' things in the truck. A brand new off-white ottoman was severly water damaged and stained. DO NOT USE THIS COMPANY."

"Initially the process was excellent. They picked up my stuff, packed it quickly, and were on their way. (They said the estimate was wrong in square footage and charged me about $500 more however). They got to my new apartment quickly, but that was about the only positive about move-in. The guy showed up at 4:30 and started unloading my things and said his friends were on their way to help him. They never showed up. He was at my apartment until 10:00 putting everything together. I felt bad for the guy. Next, there are a number of things that were damaged. They cracked my TV, put a hole through my bookshelf, and split my dresser. The mover said they’d be in contact with me the next day to put in a claim. This was on Tuesday and it is now Friday with no call. I attempted to call them and just get sent to voicemail. I’m upset and frustrated that they have not maintained the quality of moving that was promised."