Japanese Auto Service

"My goodness — I called in to inquire about possible service for a 1987 mazda with carburetor issues and was given such warm, informative, detailed care over the phone by Doc which even resulted in two recommendations of where I might be properly served by mechanics that would deal with the nuance of my issue. Doc reflected and elevated my comprehension so that I truly got off the phone in a better position. I honestly wish I could take my truck here! Go here if you can and treat these people with care, because they clearly do so for their customers and non-customers alike. Gratitude, Doc and team!"

"They didn't call me back as promised with estimate and such after me giving all the info. Called back next week and they took the info again. Got everything done except the front running lights, as I mentioned when I left it. They said they would do it right then,but I had another appointment. Everyone was nice and professional except for the initial guy that never called me back last week. I had service done here before and was very happy with it then and now. They found some other minor problems they fixed at reasonable cost. The paper work indicated they didn't check the rear brakes. They said there was abnormal wear on a front tire, so probably a need for alignment for $244? dollars. - motor replacement for driver window around $600!? - I should have had the windshield wipers replaced when I was in there. AutoZone ones are falling off again. Need to have batteries replaced on key fob too. -march 14th - when everybody else were closed because of the snow storm, they were open and replaced my wipers and the battery in my key fob while I waited for a couple of minutes."

"I started going to Japanese Auto Service in 2008 after the recommendation of a coworker. Ross, Doc, Matt and the team have taken excellent care of my 1999 Honda Civic Si over the years. From routine maintenance to most recently diagnosing and fixing a strange rear suspension noise they have great attention to detail and always provide quality service at a fair price. I highly recommend them. Scott D."

"Did a great job for an emergency car repair for my Mazda. Even gave us a discount when we discovered that the initial problem had caused other damages. All around the parts were market price and the labour costs were reasonable for the area. Is it ever fun to drop a bunch of money on an emergency car repair? No. But did Japanese Auto Service make it as painless as possible? Yes. They were professional and upfront, and I really liked the convenience of being able to look at their recommendations, approve work, and pay online."

"I can't tell you how grateful I am for the customer focused attitude and attention Japanese Auto Service provided me. They were proactive in alerting me to damage caused by a towing service, and offered their video surveillance footage to help me navigate my case. All the repairs were done faster than expected. They were super friendly and understanding about the month long process in getting my insurance involved in the damage claim. Thank you again!"