Rocky Mountain Primary Care - Westminster

"NEVER!! I made an appointment last week. I went to another doctor in the building one time so I was questioned when I made the appointment. But they did make it for me. I have been waiting patiently, I have not been able to get out of bed for two days because I am so sick. I get a call two hours before my appointment and am told his schedule is really full today and I don't get to pick who I see. I guess I need to discuss my care provider choice with a doctor that I saw one time for ten minutes? Excuse me? Are you joking? I know who I will not see, any doctor at Rocky Mountain Primary care. What a joke, the people in the office behave like guard dogs. I think the real issue is the inability to schedule."

"Calling to make an appointment or speak with someone at the desk seems to be an ongoing issue for this place. Receptionist (Melissa) is extremely rude/short on the phone. I would think this role would require someone who can show some compassion on the phone but not with this place. Reading other people’s reviews it seems to be a common problem here for some reason."

"Dr. William Covell has been my MD for a few years now. I personally feel like he is a horrible doctor and just doesn’t want to help you unless he can put you on medication. I don’t feel pills are the option every single time. If he can put you on medicine he just won’t help you at all. My advice to you is go with another doctor. He’s horrible!!!!"

"Didn’t even get a chance to be a patient. I called stating that myself and my daughter are looking for a new family doctor due to a new job which means new insurance front desk immediately transferred me to billing after I told them I verified my insurance was accepted by their practice. She didn’t even let me finish my sentence before she transferred me then the billing department said “I think we take your insurance” and I proceeded to hear her speak with another person to confirm which I already knew. Then I was transferred back to the same front desk person who gave me no time a day, and stated she would have to make an exception for me and my daughter to both be seen on the same day, which makes no sense if I’m looking Why wouldn’t you be able to take both of us same day her tone was rude and customer service skills very much lacked I assumed this would be the type of service I would get going forward if I did become a member of the practice So I decided to decline the appointment which I’m glad I did."

"Dr Hansen has got to be the worst Dr and general person to walk the face of the earth. How do you sit there and completely yell at a patient for an hour and make false claims and multiple false diagnoses? Dr. Hansen is the type that would rather prescribe drugs than find you what is wrong. You are nothing but a number and money to this Dr. To add the office staff is extremely rude and less than helpful. If I could give 0 stars, I would. Do not go to this Dr."