Pride Auto Care

"Thank you so much to Pride Auto Care for getting me in so quickly and doing such a great job. Excellent customer service - they let me know what was going on every step of the way even when my insurance wouldn’t. They went out of their way afterwards to try and help with the minor body work my car needed, no extra fees/charges!"

"I have taken my car into Pride a few times, most recently today. They took care of my brake problem, and got my car back to me today as promised. They always get the work done when promised and I find them very reasonable. Very friendly staff. I will only take my care to Pride Auto Care."

"Jake was great. Super fast response, great service, and the only people in town that would touch my Porsche. Jake could not have been friendlier. Also, great salesman! Sold service upgrades I was completely interested in. Will use again and recommend!"

"Excellent, professional service. Then why 3 stars? Biggest problem was/is their time management. My Chevy Venture died, no starting. Traced it myself to faulty camshaft sensors. Called Pride to ask when the could get me in for service and they told me right away, tomorrow, first thing in the morning. Great, much quicker than my regular shop which had a 3.day wait! So I had my car towed to Pride. Long story short, 10 days later, they finally got around to fixing my car. Parts weren't the problem, they got them within hours and it could have been a same day service. When I called during this 10-day period, I got the "So sorry, we have a huge backlog on repairs ... just clearing out the bays" or "So sorry, shortage of mechanics, we just had a new hire, we will get to your car right away" ... yada, yada, yada. Mind you, I had to initiate the calls. From their end it was "crickets" (My usual repair shop keeps me updated DAILY throughout the whole repair process). I do not mind waiting, but then please don't tell a customer that you have a slot open the next day. They must have KNOWN when I called that they already had a huge backlog. It feels almost like a "bait 'n switch". Would I use Pride again? Probably yes and see if this time they can keep their promised time (or at least close to it) and if satisfactory including the repairs then I might give them 5 stars. But for now, 3 stars have to do!"

"I had to take my car in for a coolant leak, the process was smooth, and I appreciate them offering rides to and from while having the work done, but the pricing was all over the place. I highly recommend having them email you a copy of every quote they give you, because every time they’d call the total was different. They also may over charge on work. They had recommended replacing the oil pan gasket as well. They said it’d be 10 hours of work for that, when in reality it averages about 4-5 hours work. I get being a little over, but TWICE the average? I’d never had an issue with losing oil, so I denied it. I had them do only what I went in for, and after some research it doesn’t seem like I was overcharged for it. But after the (in my opinion) crazy estimate on the oil pan gasket I’d still caution people to do their research before accepting anything."