CommonSpirit Mercy Hospital Breast Care Center

"Extremely rude, uncaring and unprofessional service from both the receptionist and the tech who did my mammogram. A patient's right to be treated with dignity and respect was clearly not a priority for either of them. Neither of them appeared to be enjoying their job. The tech disregarded my feedback when I told her I pulled a muscle in my back and a position at the machine was giving me discomfort. Her snippy feedback was, "If you want a mammogram, this is it." I was the first appointment of the day and when the receptionist came to unlock the door for me she didn't even greet me and acted as if it was an inconvenience for her to get out of her chair to let me in. Appointment date and time: 7:10 a.m. May 31st 2023"

"I love the staff that actually do the procedures! They are always super sweet! The receptionist however, scares the hell out of me. Very abrasive the way she talks to you like we aren’t supposed to be there. I had a 12:40 appointment and was there at 12:30 (everyone at lunch). Finally at 12:40 decided to use restroom and ran into receptionist and was talked to like I had no business being there! It’d be nice to be greeted by name! The office knows I’m coming!"

"Upon entering for my mother's appointment. The receptionist looked at my 2(under 2) children and I like we were lower class than herself. While waiting In the waiting room another patient asked to reschedule. Same receptionist interrupted her and asked her wait. With the same attitude asked her to call I'm to.reschedule. After typing something into the computer she came over and told me to wait in the lobby if my children were going to be playing media. I guess single mothers don't need breast treatment. Very disappointed. My mom wasn't able to get her appointment. They don't tell you to expect a long wait"

"This office is amazing. I missed my first appointment and the receptionist gave me her direct line so I could reschedule easily. The tech was very informative, even showing me the images so I could see what is meant by “dense” breast tissue. They made the procedure fast and informative. This isn’t my favorite thing to have done but it was by far my best experience with a mammogram."

"I just had my first visit to Mercy Regional Breast Care Center for my annual mammogram and was very pleased with the service and caring attitude of the front desk person who checked me in as well as the Radiology Tech performing the mammogram. The center practiced safe Covid-19 protocols and all areas were so well appointed giving myself and I’m sure all other patients a sense of security and a beautiful level of comfort."