Groove Mazda Service

"I booked a same day service appt with Groove Mazda after my check engine light came on. Ty was super polite and helpful. I had a couple questions after Blake sent the work order video explaining the coolant control valve needed to be replaced, which Ty and the other friendly woman at the counter (didn’t get her name) answered. I plan to bring my CX-30 back to Groove for any future service needs. Thanks!"

"Went in for an oil change and it was kind of a mixed bag. The guy at the desk was great (blanking on his name). He got me in and out quickly. In addition, there's a comfortable showroom to wait in. On the other hand, I have a couple issues with the service side of things. They told me both my air filters "failed" the inspection, so I declined the service and then ordered new ones when I got home because literally anyone can change the filters on a CX-5. I was a little surprised because I don't drive the car that much and had replaced the filters less than a year ago, but took their word for it. When I went to remove the engine filter, though, I saw that it was in great shape still [I'll attach pics of both sides of the filter they told me needed to be replaced]. Went back to rewatch the inspection video that they had sent me and saw that they had quickly panned past the engine filter in that clip. Just feels sketchy. Mazda should be above this kind of thing. Lastly, a small thing, but they must have attached a paper or something to the inside of the windshield while carrying out the oil change because when the car was returned to me there was a big, sticky strip of adhesive now stuck on the glass. Noticed it right away but didn't feel like getting back out of the car and asking them to remove it so I'll figure out how to get it off myself. Nevertheless, when I go to get my car serviced in some way, I'm not looking to have to tackle new issues upon getting it back, even if they're small and purely aesthetic."

"Update 12/12/23: I've had a couple of great interactions since my original review so I'm updating it. The service team has been very attentive, efficient and helpful. My service appointments have completed without a hitch and the couple times that I showed up without an appointment they were very helpful as well. --- Difficult for me to write this review because I like their sales team. However, service is clearly sub par. Went for standard service last week. The guy that “welcomed” me was quite abrupt and cut me off several times. I told him that I was pretty sure I had a slow leak in my tire. My service was done in about an hour and he told me that everything looked fine. Sure enough, my tire is almost flat one week later. If he’d spent an extra two minutes listening instead of being obnoxious I’m sure they could have found the leak for me and saved me a flat. Bottom line: I don’t think their service team cares much about service."

"I won't go anywhere else other than Groove Mazda for service again. Where do I begin!? My car had one of the worst things happen to it that could happen... in the middle of the highway, I not only hit something, but for some reason, all of my coolant to drain out of my vehicle and start spurting oil and coolant through my water pump. I drove it to the nearest pep boys where they told me that the hoses were all swollen and they couldn't diagnose the car and that I would have to take it to Mazda. I took it to Mazda and they told me that all the coolant and oil had drained from my car due to a coolant pump failure and that my engine had completely warped and seized up. I was beyond devastated as my car only had 62,000 miles on it and now needed a full engine and radiator replacement. As I worked for almost a full month with insurance to find they wouldn't cover the damage, Todd was an absolute saint and helped work with the insurance providers, gave me a loaner car for the entire time we were still figuring out what we would do, helped pair me with a salesperson to explore getting a new car (upon my request), clearly explained the issues and gave me a quote, and even tried working directly with Mazda on my behalf to see if some of the powertrain warranty might apply given I was right outside the window of expiration for it. Todd went above and beyond to take care of me during one of the most stressful moments i've had in a while. He was nothing but patient as I explored my options, and he and the parts services manager both worked tirelessly to make sure I got the very best price on parts and labor possible which ended up saving me a big chunk of the repair. My car is driving like it is brand new and the 2-year automatic warranty on parts and labor has given me so much piece of mind. I decided after this experience that I don't ever want anyone else to service my vehicle aside from the folks at Groove Mazda because they TRULY have your best interest at heart and look at you like a human and not a paycheck. Thanks so much team!!!"

"My wife and I had searched for the right vehicle and found one on the Groove Mazda website. We were prepared for high pressure sales but we’re happily surprised when all we were met with was kindness and an outstanding experience. Our sales representative, Eloy, listened to us and worked to ensure our desires were considered with respect and integrity. Our finance representative, Kalley, was full of energy but most of all, stellar customer service. I will return to Groove Mazda and hope to be able to work with of both the individuals I now consider friends. An Extremely Happy Customer"