Dillard's

"First and last time stepping foot into this Dillard’s. Called ahead of time to see about a return/exchange of an online purchase in store - the person on the phone confirmed that as long as I had my receipt it shouldn’t be a problem. The sales associate at the store was helpful explaining that since the item I wanted to exchange was a gift (too big) she’d only be able to return the item, put the $$ on a gift card and then I could purchase the new item with the gift card. Easy enough. I tried on a few items and found a new item (exact same price) to exchange for the gift. She did the return, put the money on the gift card, scanned the new item, and made the purchase with the gift card, but then something happened with the computer. The sales associate immediately called for a manager to come down and help - explaining that the gift card was now empty, but the computer was frozen and the transaction wasn’t finished processing. No manager came. Over the course of 30 minutes, the sales associate called for a manager 5 times re explaining the situation each time and pleading with them to come and help. On the final call the manager asked her to ask me to come back tomorrow. That’s when I lost my patience. I took the gift and new item and walked up two floors to the customer service desk. Three managers standing at the desk - one on the phone and the other two just chatting with each other. No one apologized - just blamed their computer system. Once they got off the phone, they sorted out the gift card issue, asked me to pay one cent more (the items were the EXACT same price), and I was angrily on my way. The sales associate did a wonderful job during those 30 minutes redirecting other customers to check out elsewhere, entertaining my 10 month old, and pressuring her managers to help - management is who dropped the ball not supporting their employee or customer."

"Came here (and a few other places) to find a dressy coat for my selective (AKA picky) daughter. The saleswoman who helped me was very helpful, friendly, and patient. My daughter tried on many coats. When we didn't find exactly the right coat, she showed me one online, that was perfect. Store was immaculate and all of the clothing racks (that I saw) were neat and organized, unlike some other stores we'd been to."

"The man at the customer service counter for suit tailoring was the rudest laziest person I have ever wncountered. My husband and I walked up looking to get his suit altered that we purchased at Dillards with lifetime alterations. He didnt even look at the pants before telling us that no he could not help us. I then asked “can you look up the purchase? Because the suit was purchased here.” He said no how would I look it up. I then said well you could ask us our name and for our receipt. Then my husband stated he spent $600 dollars on the suit. After he was informed we had spent a large amount of money on the suit. He then said he could help us. Unimpressed to say the least."

"I went to Dillards today to look for Christmas gifts for my friends. While I was wandering around, I saw a KURT GEIGER hat and I liked it very much and bought it immediately. Then I left the store and left my purchases in my car. After purchasing, I put on the hat and continued walking around the store to look for gifts for my friends. A man working inside came to me and said he wanted to see the receipt of the hat. Moreover, he did this in a rude way, first following me and then asking loudly in front of everyone. I told him could come with me to my car and see the receipt because I had left my shopping bags in the car. He made me wait at the entrance of the store. I saw the woman who sold me the product and she confirmed that she sold it to me three hours ago. This will be my last purchase from this store. Neither I nor my acquaintances will come here again. The style can never be like this. If you have any doubts, you can turn on the camera footage and review it before turning me around in public. Also, after this incident, my psychology really deteriorated. I will not hesitate to speak to my attorney about this store and this person !"

"The staff upstairs in the lingerie and pajama department are extremely friendly & helpful. they don't seem to profile too much which is nice to be able to shop comfortably since that's a rare thing to be able to do these days."