The Hotel Glenwood Springs

"We loved the pool area for the kids! The rooms were basic hotel rooms. In 2 separate rooms, the main door would not shut correctly, so we came back to our hotel door wide open. Make sure you pull hard! Also, there are not many breakfast options. I had 5 kids total go down for breakfast, and 2 of them got rotten milk. The best perk was the pool area and the fact that we could go up to the adventure park so easily."

"We came from Denver for a last minute weekend getaway and had an awesome time here. The Jacuzzi suite is definitely worth it.. package with hot springs passes was even better. Rosa was a helpful, courteous and kind host at the front desk, it made the experience. We definitely will be coming back with our kids in the summer."

"Don't stay in this hotel. Very dirty. After delayed check-in, my kid and pet found "amazing gifts" from previous guests like old pacifier, nails, dog's food leftovers. Looks like room was not cleaned for weeks. Reported this to staff on duty, and person on reception provided another room but still with sticky, dirty floor and told me that hotel will provide full refund on my booking. I never got refund. Tried to contact hotel manager Mia but she never replied on my emails or return a call."

"The WORST hotel experience our family has ever had. I hope this review saves somebody the expense of staying at this disgusting establishment. For over $300 a night, customers need to demand a higher level of customer service, cleanliness, and hospitality. We chose this hotel because of how well the website advertised the water park. We have two young boys (8 months and 3 years). Our oldest was so excited to go swimming. The swimming pool is an absolute disgrace, and honestly a public health nightmare. It appears that it hasn’t been properly cleaned in decades. The pool tiles were so filthy that people have etched their names in the grime. Even obscene messages including “I want pus*y” can be found around the pool (zoom in on attached photos for better detail). Hair, bugs, mucus, and who knows what else is floating around in the water. The rooms are incredibly subpar, and the breakfast is laughable. Management makes themselves conveniently unavailable to address patrons concerns. How this hotel has earned over 4 stars is inconceivable. Save your health and pocketbook and stay anywhere else."

"Do not waste your money! This is usually my go to and I will bot stay here again. Mommy daughter weekend and it was horrible. The staff is all young and spend the entire shift on their cell phones. The cleaning crew didn't sweep or mop out for for any of the 4 days we were there and It was dirty. I swept on myself on day 3. They didn't change our sheets at all and the ones we did have made my daughter and I both itchy. They didn't clean the tub before we got there because there was bathtub scum from the previous guest. Their is not a single professional person in this place and it's very sad I won't be able to come back. So disappointing after so many previous good experiences!"