Quick Lane at Sill-TerHar

"Beware of this place. They exhibit disorganization and lack professionalism. I inquired about the possibility of getting an alignment done within a day, and they assured me it could be done. However, I ended up collecting my truck three days later, with inflated tire, and it was dropped in a corner of their parking lot. This happened just before closing time, and no work had been performed at all. I strongly recommend avoiding this place. UPDATE: I had an appointment, and the truck was just dumped across two parking spaces, unlocked, with a dead battery and flat tire. Despite being promised three times that the job would be finished by the end of the day, it never happened. So, I took the keys and went elsewhere. This is a working vehicle, and time was of the critical."

"Absolutely terrible. Do not take your car here. We bought our car from Sill -TerHar and have had nothing but great experiences with their service department. Quick Lane is not their normal service department. We took our car in for an oil change and they found an mysterious slash on the inside of the tire that looks like they cut it open with a knife. After fighting with them about it the whole day our warranty finally covered that, but now we needed 3 other tires because otherwise only 1 would be new and it would cause issues. $1300 later, they broke the hub cap cover replacing the tires. They told my wife "I don't know if it was you or us, but we'll cover ordering a new one." We've never touched the tires on this Lincoln. We finally get the car back, and the driver side window doesn't open and close correctly. Likely a setting issue, but still a pain. Use Sill TerHar service, but stay FAR away from Quick Lane. They are terrible. Update- Read the response. Any apologies in the for breaking the hubcap cover or messing up the window settings? No. Just like at the shop just being defensive and covering their own butts. Got appt scheduled with the REAL Sill Terhar service and as usual they were pleasant and helpful. For real, just avoid Quick Lane.......it's not worth it. Another update- Our car has been leaking oil since we got it back. So, not only was our experience terrible, and they found a way to get more money out of us, but the thing took the car in for wasn't done correctly. Aweful."

"Sean was incredibly helpful and accommodating to us today! He helped us get in and out quickly, allowing us to work around tight timing with two vehicles. Work was done fast and the waiting area was comfortable. We were treated very well and will be coming back for service in the future!"

"I'm still processing how bad of an experience I had with the service department here... 1. I made a reservation for pretty routine services and showed up in the morning only for them to not be able to find it. So they said they would try to get it done. I mentioned that they could have it all day, but I needed it back before tomorrow. 2. By the time they called me, confirming they did find my reservation, it was 230 and they were just beginning services. 3. By 5:00 they said all they got done was the oil change and fuel filter change, and now the vehicle wouldn't start. With no warning, I am all of a sudden out a working vehicle, and have no way to get home, and no work truck for tomorrow! Zero solutions presented, AND they didn't even get to the reason I was there, my AC service and needing an alignment. They completed what I could have done in my garage for 1/4 the price, but they managed to take my vehicle out of service doing it. I don't know if I'll have a vehicle tomorrow, this weekend, or when next week! I don't even know want to call it, disorganization and inexperienced technicians? Wouldn't mind a solution from management, will update if I do get any reasonable solution. Updates: I was told today they only have one diesel technician, so that's why they probably could not perform and oil change and fuel filter change correctly. I likely will not have the vehicle back today, or at all this weekend, and have not been provided a courtesy vehicle."

"Took my F-150 in for an oil change (The Works) and when they did the tire rotation, they found that I was missing 1 lug nut on each - Discount Tire’s doing - and Sean made sure I had a full set of lugs before I left to make sure I was driving safely! The guys in the bay were already done with my truck, and quickly switched them out to all match the full set, with no problems! I’ve been to O’Meara before and their wait times are exponential and their customer service pales in comparison. I will absolutely be back here in the future! Thank you, Sean!"