Trailer Source Sales Parts Service

"Great place that most likely has what you need, and a very knowledgeable staff. ( Calvin Corey - parts advisor ) As long as you get through that door before 5 p.m. lol"

"I had the pleasure of working with an outstanding trailer salesman recently, Richie. I couldn't be more pleased with the experience. From the moment we walked into the dealership, the workers greeted me with a warm and friendly smile, making me feel at ease right away. Richie’s knowledge of trailers was truly impressive, and he patiently answered all of our questions, ensuring we had a clear understanding of the various options available. He took the time to listen to our specific needs and helped us find the perfect trailer that met all our requirements. What sets Richie apart is his genuine passion for his work. He didn't just sell my husband a trailer; he shared valuable insights and tips for maintenance and towing safety, which showed me that he truly cared about our satisfaction and safety. Throughout the entire process, he was professional, honest, and transparent about pricing and financing options. We never felt pressured or rushed into making a decision, which made the buying process stress-free. In the end, we drove away with a high-quality trailer that perfectly suited my husband’s needs, all thanks to the exceptional service provided by this salesman. If you're in the market for a trailer, I highly recommend working with him for a hassle-free and enjoyable buying experience."

"I just bought a new PJ trailer. Richy was very helpful. He help me understand what size trailer would fit my needs and didn't push me into something I didn't need. I appreciated that. Yeah, that's it"

"We had a hard time with them. They scheduled us in to drop off our trailer and proceeded to not even look at it for over a week. Their communication is absolutely terrible. They never contacted us for updates even though they said they would. The only way to know what was going on with your trailer after it has been sitting in their lot all summer is to bug them at least once a week. Once I finally had an answer I was told it would take a few weeks to get the parts in which was correct. I gave them paperwork for recall information and they took five weeks to even look into that. I ended up having to call and get the information about the recall myself and give them the paperwork for it again. They had the original form from our first contact and kept giving the excuse of they can't find the paperwork I handed to them. The work that was done was okay but they did not put some parts back the way they were supposed to be. We had wires dragging on the ground under the coach near the driver's side rear, the water line connecting to our toilet was left undone. The recall work took them an entire week to install a simple stabilizing kit that I could have done in less than two hours. They had our trailer from May 31- August 30. I do not recommend using them for fixing major things on your trailer. Maybe for winterizing and de-winterizing but nothing else. My dad used them for that and they did not plug in his water heater back the correct way. So maybe not even that. Absolutely disappointed and underwhelmed with our experience."

"Absolutely the worst experience in service I have ever experienced. Last year, I wrote a lengthy experience of my purchase and all the warranty failures, product breakages, and horrible customer service. Well, the review seemed to disappear. Now, here I am again one year later looking like a crybaby again. I just want people to know what they are getting into when dealing with this service department. I scheduled an appointment for them to look at my V-trek ONCE AGAIN because it will drain my battery within 30 minutes using minimal lights or radio and yet I can plug it into my truck battery, and it will not drain that battery for half a day. They said they would look into it and get back to me. Of course, they didn't. Then when I reached out, they said it was probably my battery (I have purchased multiple deep cycle batteries and it's the same thing). I asked if they tested the unit and they said, "No." My unit has been there for a work week and all they have done is refuse to perform a RECALL on my unit and failed to test my unit which has NEVER worked since I purchased it. I thought maybe I had the worst luck ever when I purchased the unit, and I chalked it up to a string of horrible coincidences. One year later, I'm still have major issues with the unit, and I am getting horrible customer service in diagnosing another major issue. Long story but, don't buy a unit from Trailer Source, but if you do (please don't), don't expect any level of customer service from the "service" department. They don't listen. They don't respond. They rarely, if ever, actually solve the problem. Sorry, this is the truth (as I have experienced)."