Winter Chevrolet

"It has been a year since my husband and I have been researching the most affordable and efficient electronic vehicle in the automobile market. In March 2023, we purchased a used Nissan Leaf SL 2013. The purpose of the purchase was to test the water how electronic vehicles will fit in our present day-to-day needs. The Nissan Leaf had exceeded our expectations of an electronic vehicle. It’s a town car; limited miles for short range driving. A fully battery charge is 73 miles of which its optimum standard for the model. However, we wanted for some extra miles to run errands and extra distance to travel. Around, August 2023, we further explore other potential electronic vehicles in the current market. We had researched from manufacturer’s pricing, promotion and most especially the attributes of EVs being offered in the market. It had been a tedious of debate from pricing and features. We considered our family as “practical” and “simple minds” when it comes in making decision to buy a vehicle. We always consider our budget as “purchasing power” on where we stand and live within our means. Until the year 2023 had passed, then, my husband and I decided to purchase our first brand new EV. On January 8, 2024, as we were browsing via online in nearby auto dealerships in Pittsburg, CA, we found available Chevy EUV Bolts 2023 for sale at Winter Chevrolet. We checked all the Bolt EUVs in their website. My husband and I were interested with the $7,500 promotional offer as Tax Credit and Military Program Incentive. On January 11, 2024, we went to Winter Chevrolet at Pittsburg and met our salesman, Carlos. The moment we got off from our vehicle at the parking lot, Carlos approached us with a very welcoming greeting of hand shake and a “smile “on his face. He immediately led us towards the Bolt EUVs location. In less than five minutes, Carlos had brought 3 keys for 3 Bolt EUVs to test drive. My husband drove a Bolt EUV Premier to test drive. Overall, he loved the Bolt EUV Premier most especially the HD Surround Camera. Literally, the camera provides a 360 clear view around. The HD Surround Camera is the selling point for us. We’ve been longing to have an auto with all angle camera access. Then, we’re ON BUSINESS. We had great and exceeding expectations with warmth accommodation, professionalism, courteous and very friendly at Winter Chevrolet in Pittsburg with staff and management. Ben, finance manager worked so closely with us in attaining a reasonable and affordable price and within our budget. He’s very professional and knowledgeable. He walked us through the buying process. Plus, all the promotions and discounts that made us clearly that we’ve made the best ever purchase of our very first brand new Electronic Vehicle – BOLT EUV PREMIER 2023 with 247 miles at fully charged battery. We want to take this great opportunity to extend our deepest and sincerest appreciation for the undoubtedly teamwork of “Carlos, Cruz and Ben.” From sales, advisor, through finance, such an excellent “Team” of Winter Chevrolet in Pittsburg. I invite all consumers to visit and find your dream car at Winter Chevrolet in Pittsburg. KUDOS! Excellent Customer Service! We look forward to do more business!"

"Mark Anderson, a Service Advisor had me take my truck in on Monday, November 20th. The next day I called about 4:30 to find out the status. He told me it would not be looked at until the following week. I texted the next Monday afternoon with no response, so I called in around 4:30, he said he'd have info for me the next day. The next day I called, and I texted several times with no response. When I finally got a hold of him, he told me that I need parts replaced and my bill would be about $2,600 with no reason as to why they needed to be replaced. I called and left the Service Manager messages several times with no response as in the following days, I could not get a hold of Mark. I called in that Thursday and was put on the phone with another Service Advisor, and I was finally told why the parts needed to be replaced. I texted and called Mark several times the next day with no response, so I drove from Oakley to Pittsburg to talk to him. Everything made sense and told him on my way home that I wanted to proceed with the work. I had a few questions the next week and since my texts were not responded too or calls returned, I drove out there again. I spoke to Mark, things seemed fine and was told that my truck would be ready mid-next week. Mid next week comes and since there is no point in calling or texting him, I drove out there again. I walked into his office and the first thing he said to me was, “what do you want now”? I told him I wanted to know what was going on with my truck, you said it would be ready. He proceeded to tell me that the company they had to send a part out to was closed until next Wednesday. Those two parts would not fit and they would not be able to do an alignment. I texted him and told him that since the parts had been taken off, then put back on and no alignment could be done, was it even safe to drive? I also asked if he could take measurements of existing parts and get them ordered or send the part out to someone who can replicate the part that’s on it now so that I can get my truck fixed and an alignment done. No response. At this point, I am literally ticked off that my truck has been there for what will eventually be over a month, and it won’t be fixed. That every time I do get a text from Mark which is rare, it’s in ALL CAPS, LIKE I AM ANNOYING HIM. Also, that "what do you want now" comment REALLY TICKED ME OFF! I WANT MY TRUCK FIXED AND I WANT MY TRUCK BACK. DUH"

"I was lured to this place by online ad advertising a Cadillac SUV on sale. I got there around 2:30pm after work and spotted the vehicle. I was checking it out when the first salesman Mike came to assist me. He had someone go get the key but they had to look for it. We continued talking while someone "looked" for they key. After about 30 minutes I spotted another car that I really liked and lost interest in the Cadillac. Mike tossed me to another salesman named Sam. Sam insulted my intelligence by requesting me to put down my down payment without looking at any paperwork or contract, I should have requested another salesman at that point. Sam also had me sign some paper he scribbled on stating the payment I want that would include the extended warranty and gap insurance since it was a used vehicle, he never got back to me so I figured it was a done deal until at signing in the finance dept where Glenn (Chinese guy) I think that's his name said that wasn't included in my total cost so it boosted up my monthly payment. Sam also said that I was getting a particular amount for my trade-in but at signing it was less. Also I was not informed by either salesman that the car I was purchasing was a rental until it was time to sign. Now as for Glenn that I mentioned in finance, he wanted me to sign a blank contract and when I questioned it,he gave me some gibberish, and I'm ashamed to say that I signed it, it was around 7 or 8 pm and I was tired. Also It was time for them to go home so I feel like I was being rushed, a lot of the numbers he didn't go over, but that's my fault as well. So after they locked up I remember that I left some items in my old car and they told me to come the next day. I came and my old car wasn't there so I couldn't get my belongings. That's it for now"

"I arrived at Winter Chevrolet Pittsburg today for a routine oil change on my car. Upon entering the service department, I was greeted by Luke Brignoli, who introduced himself as my service consultant. He was friendly and attentive, taking note of my concerns about a burning smell emanating from the engine compartment. Without hesitation, Luke requested a technician to inspect my car and determine the source of the smell. The technician arrived promptly and thoroughly examined my car, finding that a small object had become wedged underneath the vehicle. Throughout the process, Luke kept me informed about the progress and patiently answered my questions. His professionalism and attention to detail were evident in the service he provided. I left Winter Chevrolet Pittsburg feeling satisfied and grateful for the exceptional service I received."

"On 8/12/23, dropped off Chevy Tahoe at Winter Chevy for driver side auto window switch and cold start rattle. They reprogrammed the switch and found a rattle from bottom of motor block. Asked for approval to tear down motor. Mentioned fuel theft, insurance covered with $250 co-pay. Asked dealership to cover co-pay and provide rental car until ready. Visited on 9/11/23 for rental car, informed gas tank wouldn't arrive until 11/28/23. Suggested used gas tank and offered rental car for a few days. Requested rental car until ready, they said they'll let me know. They called on 9/14/23, can get used gas tank but can't provide rental car beyond that. Mentioned paying for car I don't have, requested rental car until ready. Service manager said car hadn't been diagnosed, assured it would be worked on. On 9/13/23, service manager said camshaft sensor and piston needed, in stock. Expected car done by 9/15/23, agreed to provide rental car until then. Left messages with service manager on 10/2/23 and 10/3/23, car wouldn't be ready until Tuesday. Insurance company contacted about police report and surveillance, no report or footage nor were we notified in time to file a police report. Car would be ready by 10/12/23. Car was ready on 10/14/23, noticed issues with dings, scrapes, grease spots, incorrect gas level. On 10/16/23, noticed rattle on cold start. Left voicemail for customer care manager, no response. Spoke to Kevin Peters, phone numbers listed on website were wrong. Car picked up on 10/20/23, detailed but rattle and window button issue persist. Low oil pressure and rough idle in drive or at a stop. All in all, Winter Chevy does not communicate, and this is a very common issue according to Hertz and Enterprise they were more than happy to share horror stories that happen daily with Winter Chevy. We do have a detailed log of all of our challenges with dates of all events that happen it was just too long."