Tommy's Towing & Transport

"We have a 2014 Model S Tesla with air ride suspension. On Feb 6th, the main battery completely died. Unfortunately, when the battery completely dies on a vehicle with air suspension, just like the Mercedes, the rear airbags can deflate. This caused the rear of the car to sit a bit lower to the ground than normal. I originally requested a tow with a flatbed truck from AAA on Thursday, February 15th. The service order was sent to Hadley Towing in Costa Mesa, and the driver of Hadley Towing arrived in a regular tow truck instead of the flatbed I had requested. He looked at the vehicle and complained that he could not tow it because the vehicle had been modified “like a low-rider". I tried to explain that the car had not been modified and that the airbags had deflated, and I simply needed the flatbed truck as I requested. The driver was rude and told me to call back into AAA to request another truck, and he left. I called AAA back again and requested a flatbed truck again. Hadley Towing sent out another driver in a flatbed truck, who then said that he would not be able to get the vehicle onto the bed without damaging the rearend, and he suggested that I request a regular tow truck with dollies instead. He told me the car was “too modified” to tow, at which point he proceeded to call his supervisor, who told me that it was going to cost extra to have the car towed plus additional mileage. The supervisor also demanded that I sign a damage waiver and said that they would not be responsible for any damages to the car. I told the supervisor that the car was not modified and that I refused to agree to pay the extra fee, so he hung up on me and his driver left. I contacted AAA again and requested that they send a different service provider. I tried again all day on Friday the 16th and unfortunately AAA was unable to find another provider. I attempted to schedule it with AAA again several more times on Saturday, the 17th after waiting all day again, by the end of the day, a supervisor was only able to schedule a pickup for Tuesday, Feb 20th at 9am. However, at 9am on Feb 20th, no one showed up at the scheduled time and I had to contact AAA yet again. After taking 3 days off work, after countless phone calls to AAA, numerous conversations with multiple supervisors who kept telling me that my service request was outside of their coverage, it seemed that Hadley towing had convinced AAA that I needed special equipment to tow my vehicle and that my vehicle was too difficult to tow. AAA advised me to contact a service provider myself and to get re-imbursed for the charges. On Thursday Feb 22nd at 9:12am I contacted Tommy’s Towing in Huntington Beach and I explained that I had a Tesla with air suspension, and Tommy knew exactly what to do. He sent a driver with a flatbed truck to me within 3 hours. The driver, whose name is Delta, was confused as to why I had such a hard time getting it towed. He said that the previous tow truck drivers must have been very inexperienced or completely incompetent because he did not need any special equipment aside from stacking some pieces of wood to create a ramp at the lip of the flatbed truck. I did not need to sign a damage waiver and my car was carefully loaded onto truck within 15 minutes and delivered to the repair shop within 30 min. So they accomplished in half an hour, what AAA and Hadley Towing could not do in a week. 10-Stars***********"

"All Pro all the time. They made a difficult move easy. My tool box is large and full, weighing about 3,500 pounds. Better moving it this way than emptying it and putting it in a box truck."

"Highly recommended. When I needed a tow, my mechanic referred me to Tommy's. I phoned them and the owner Tommy answered the call. We talked it over and he quoted me a flat rate. Very reasonable. He prioritized me and the operator "Delta" showed up right away. My car was disabled in a parking structure and required some extra effort to get it loaded but Delta took care of it with a smile. He let me ride along in the truck and he dropped me off at my place. I got a discount for paying with cash. Needing a tow can be a hassle, call Tommy's and let these guys make it all better. Super legit, nice clean trucks, friendly service, real pros, no pricing shenanigans. I hope I don't need a tow anytime soon but when I do I'll call Tommy's."

"If I could give more than 5 stars, I would! We had a major blowout on our Class B (20’) motor home on PCH. Called three other tow places who all said they could not help us get our spare on. Fourth call was to Tommy’s Towing and Delta said he would be out in 15 minutes. He was prompt and friendly and had to work super hard to get the blowout tire off and then the other back on, but had a great attitude the whole time. VERY highly recommend these guys if you need help"

"Good old fashioned service from these guys which is unfortunately rare in this day and age. We needed a client’s Pro Mod Drag Race Car Hauled from HB out to Chino. These guys were prompt, both with responses via email and or text and the driver was on time with a smile. Our driver was “Echo”, he expertly and carefully loaded the vehicle on the truck and towed it safely to the destination to unload it. Very easy going and great to work with. They have multiple view cameras to monitor the vehicle during the entire journey. Very professional. Highly recommend. We will absolutely use their service for all of our towing/hauling needs in the future. We like supporting local businesses and these guys are deserving."