Duramax Building Products

"At the end of 2018, We hired a company to install a fence between 2 properties , they used Duramax Products, which according to brochures carries a lifetime warranty and guaranteed not to “ Crack, chip, peel, rot, or fade” After receiving the several thousand $$ bid, we decided to give the approval, but decided to add color to the gates in front to enhance the appearance, at an additional cost of &1125.00.(for color only) So far so good….. Fast forward to 3 years later, our occupant moved & we were very surprised at the appearance of the gates, as they had faded & stained badly. I called the Company we hired to install, they asked for photos as well as physical inspection, which was done immediately. Upon their inspection they stated it would be reported to the Manufacturer, Duramax. They too asked for physical inspection. (see Photos attached) The claim was approved as being a defective product & therefore qualified for the warranty, but they would have to order the product…. would be a delay…….. No problem. Finally Duramax had the product & would deliver it, at which time we discovered that WE had to install it ourselves.We called the Original installers & got quoted $950.00 & $850. to re-install the panels to the gates. We are elderly and cannot tackle the job, but we feel this should NOT be our cost, as it’s a manufacturer defect, not our negligence. They have no problem admitting guilt for the defects but insist We have to hire & pay an installer. Why? If you purchase a product, such as a vehicle, and there is a manufacturer issue, they simply issue a recall, you take your vehicle in & They absorb the entire cost of parts AND labor, not the Consumer! The only thing you lose is the inconvenience. THAT is exactly the way Consumers SHOULD be treated! Did i mention, we were REPEAT customers? we had other “color” gates installed over 4 years ago & so far no issues.This is no way to treat your repeat clientele. Don't yet know how or WHEN this battle is going to get resolved, its been nearly 5 months now back & forth. We pray for a good resolution, but PLEASE be WARNED about using Duramax. I will be happy to post CASE Resolved, if & when Duramax lives up to their warranty. in the meantime, SHAME on You DURAMAX!!!"

"I'm in Calgary Canada and bought two Duramax sheds 18 months ago. Two of my hinges broke, possibly the Calgary weather. The customer service displayed by CS rep Felipe more then made up for the hinge quality. He is shipping me the hinges. Great job Felipe."

"Terrible customer service. I ordered replacement parts that took almost 2 months to get and when received, they were the totally wrong parts! Not even close to what I ordered. Upon requesting a refund, it has taken almost a month and no refund yet. If you are looking for good service for repairs after your purchase a shed, look elsewhere!"

"I had a Duramax fence installed at my house and after some wind damage reached out to the installation company, California Fence, to get it fixed but they kept giving me the run around. So I reached out to Duramax directly to see if they could help. I reached Elisa and at first she was very helpful. She said they would cover the cost of the replacement post even though this was unusual damage and that she would reach out to California Fence to facilitate the repair. She had difficulty getting a hold of someone at California Fence and then just stopped responding completely to me for an update without any explanation. So disappointed that this is how they handle their customer service. If you do not plan to repair the fence then be honest and tell me, but do not tell a customer you will replace the part and then just fail to follow through or at least provide an update or explanation. This is some of the worst customer service I have ever received and I am surprised that a company would operate in this manner."

"I hope the shed is as good as the reviews say it is, because it sure has been hard to get. In stock when I ordered, out of stock when they went to process the order and ship the following business day. It's difficult to get anyone on the phone and it seems they have trouble keeping enough inventory for the demand. The lead time is long from the Middle East where they're manufactured, 60 days just for shipping to the US. There are warehouses in NJ and CA and they will only ship from the closest warehouse, regardless of inventory. I will revise when I have received the shed and assembled it."