The Container Store

"The Container Store is one of my go-to places for organization and storage. They did not disappoint me on my most recent visit; they had what I needed to better organize my storage unit."

"DO NOT SPEND MONEY HERE!!!!! I ordered a custom closet design build for my closet in a new unit. I spent $2,000+ on parts and professional installation and they messed up my order FOUR TIMES and had me drive to the store TWICE after the told me all my parts were ready for pickup, over and over and over again I was missing parts as they kept telling me they had everything and the professional installers couldn’t finish the job from all the missing parts. This 2 week wait time is turning into TWO MONTHS … AND their internal system says they sent all the parts and now my closet is half built and they can’t tell me if they will even send the rest of the parts. WORST CUSTOMER EXPERIENCE IVE EVER HAD PERIOD. I’ve kept every receipt and every piece of paper and they don’t even know what parts they are missing! I’ll be send a formal letter to senior mgmt and corporate to complain. Update: finally after I requested multiple times to speak to a manager the real manager called me and told me simply and precisely what went wrong and how he will fix it, literally all I was asking for - a plan of action. I will update again after they “make it right” for me."

"Can’t believe they fitted 2 floors of goods ito this location."

"Now this is the first one star review I've given. Ironically over the past year this has been my favorite store. I love the idea of a place where organization is the main objective. All of their products are extremely useful although a little overpriced. However this store particularly I would avoid at all costs. Not only do they make their disdain for me apparent upon walking in the front door, but the staff also lied to me several times in an attempt to usher me out before I could find the products that I know they carry. After finding what I came for, specifically RFID protected travel organizers, vacuum sealed compression bags, and soft organizers perfect for travel... I had reached my absolute limit. I had been harassed several times at this point, I had been lied to as I was standing in front of the products that I was asking for several times, and I had made my decision that I would not be spending any money in the store, unfortunately as I had found everything I needed and would have spent what I consider a small fortune. Maybe that's for the best, I am glad I know the products I need and the store to avoid. This was a Saturday morning, and after waiting for 45 minutes for a manager I decided to just eat the extremely poor treatment, and write this review."