Quest Diagnostics

"I will never go here again. I would give 0 stars if possible. I was a few minutes late for my appointment. Kiosk didn't say I was late. Website said they give you 10 minutes, employee gave me less. Employee kept showing up but calling other peoples names with appts after my time. She knew who I was and acknowledged that she took a walk in just before my appt also. She wouldn't even look at me. I walked out. Completely unprofessional and rude and don't care about people and their time."

"I didn't have an appointment, but Reyna(?) got me in quickly. Very friendly and pleasant during my blood draw. Will definitely return the next time I need blood work done!!"

"Do not use the machine in office as there is no way for you to confirm what time you checked in. Also there is no live person to assist for quest as the people at the counter tell you they are not with quest. So I came in 10 minutes early for my appointment. After waiting outside for 20 minutes I went back in. Nobody from quest inside so I used the machine a second time then tech called me a liar and said I was 10 mins late so she wasn’t going to do the lab test. This is outrageous and I question why the tech refused to look at my first check in Time in the machine. Very rude zero customer service"

"Extremely professional (at this location). The woman who works here is kind, friendly, and pretty good at drawing blood. And get this, this Quest location had access to my doctor’s orders! Mind. Blown. I drove 20 minutes to this location when there is a Quest a few minutes away from me. More on that below. I have visited 3 Quest locations so far: The one in Scotts Valley looses my paperwork or “cannot find” my doctor orders most of the time. Their phlebotomists are either very good or very bad (the large young woman who is usually there is very very bad at taking blood). The location at Safeway has a very good phlebotomist but cannot find any of my doctor’s orders. Also they closed “Indefinitely”. The location in Capitola has a lovely full time phlebotomist who is above average at blood draws. This location is the cleanest and most professional I’ve been to. This location is the ONLY one that had access to my doctor’s orders and informed me that ALL Quest locations should have access to these orders. I will return here!"

"Courteous staff treated me very well from start to finish. Ignore any bad review of this location, my blood draw was painless and super quick. Make sure you're well hydrated and your blood draw should be just as painless as mine. Maria did a fantastic job of drawing my blood. I highly recommend this location in Capitola at 528 Capitola Ave!!"