Rite Aid

"The pharmacy used to be pretty good! They need to step it up. The ER sent over my prescriptions last night before 6pm.. it's almost 10:30am the next day & I'm told I now have to wait another 30 min for my meds to be ready. It's another 40 min drive home, being told to elevate my ankle & stay off of it doesn't help when you have to wait for your antibiotics. I've gotta find a new pharmacy!"

"Abby was very rude, and it was uncalled for. I entered the store 10 minutes before closing to grab 1 item and she treated me like I'm some sort of jerk, trying to be very stern about how they are about to close and i need to hustle, i still smile and thank her for her concern. Not even 5 minutes later she's hounding me to hurry up and get out. It's retail Abby, I did it for 7 years, sometimes people come in before closing, you can hold the attitude for 10 minutes. 9:58 I check out, and she needs to escort me out because she's already locked the door. I'm switching pharmacies I rather drive across town than be treated like some nuisance."

"I don't use the pharmacy on a regular basis for refills. I only go when I or a family member need a RX filled, maybe 6-7 times a year. It is a rarity to actually find my RX ready at Rite Aid. It even got to the point where I would wait an extra day just to give them plenty of time and it was still almost always the same answer, "Come back in 20 minutes". Then you have to wait in line again which is almost always at least 10-15 minutes. The final straw was my last trip when, after calling and being told it would be ready on Wednesday, I went in on Thursday just to be safe. I got the "come back in 20 minutes" response. I got a little frustrated with the clerk and she got very patronizing and rude. When I got home I called in to voice a complaint and was told the manager would call me back. I never heard from anyone. They do have some nice people working there but overall this Rite Aid pharmacy is unprofessional and incompetent. Luckily we have a CVS and Walgreens nearby. UPDATE: After leaving my review (3 weeks after my visit and not receiving a call back from the pharmacy manger) I filed an online complaint with Rite Aid’s web site. A few days later the local Pharmacy manager finally called. He said he was calling in response to my online complaint. When I asked why he had not returned my call 3 weeks earlier, he said he had called in sick during that time. I pointed out it had been 3 weeks. He then said the original message I left for him must have “gotten lost”. I have even less respect for Rite Aid now. When I tried to handle it with the local pharmacy manager at the beginning, he ignored me and wouldn’t return my call. After his corporate office made him call, he was obviously being dishonest with me. This shows me Rite Aid has no desire to improve its customer service, they are only trying to appease the folks who have bad experiences. Very disappointing."

"Just an incredibly awful interface with 'Tammy', general manager... of what? Profiled me from moment of entry. I greeted, yet, she didn't greet me. Demanded me to leave my bag behind the counter. Followed me around the store. Never offered checkout assistance. Never said, 'Thank you'. I felt like a convict on parole. I know times are challenging for all, but, dang...sometimes a customer is only that; a customer. Never again, Rite Aid. No wonder you're closing stores nationwide. Too many Tammys. I definitely will not go back."

"The woman at the counter was very rude. She is a middle aged white woman with a horrible attitude. My family and I waited about 15 min for ice cream while she attended other customers who came in after us. She kept telling us to hold on and we finally hopped in line and pretty much forced her to get us the ice cream. And wait it doesn't end there. She obviously needed training on serving the ice cream because the moment she handed me my double scoop the scoops fell right off the cone because they were just sitting on the rim and not pushed into the cone. She just watched and turned her back on me and ignored my call for another scoop and attended the line once more. Won't be coming back ever"