Accu-Line Brake & Wheel

"I took my truck in to get the brakes inspected( 2001 excursion 7.3 4x4). They were honest and told me my brakes were fine. When I went to pickup my truck the guy at front desk (kevin maybe) was telling me how nice and clean my truck is and told me he “took it for a few laps around the parking lot to test brakes” the way he said it made me feel uneasy. After paying I walked back to my truck and there were two dents/scratches in my steel bumper. I hand wash my truck so I know every imperfection on it. Kevin kept saying it was just a rock, even tho there was rustic red paint in the dent ( same color as lift). Additionally, You know how big of a rock you would have to hit to dent 2.75 inch thick steel bumper ? They denied doing anything to my truck. The mechanic that worked on it contradicted kevin and said “We drove it to the lift inspected brakes then parked it” they refused to admit fault, and just walked away smirking. When I drove truck away from shop there was a significant difference in my steering and front axel noise. My hubs were locked meaning someone put my truck in 4wd. They didn’t even unlock the hubs after their 4wd joyride. I will never be back"

"Came in for a simple rear differential fluid exchange and cover replacement . Was quoted a price of around $175. I brought the truck in, left it over night, picked it up in the morning and as I was walking out noticed on the receipt that they used the wrong fluid. I went back in and the owner Stephen had to do some research to find out if the fluid was wrong. Received a call later saying it was the wrong fluid and to bring it back in and they can use a machine to suck the fluid out and put the right fluid in, was told would take a little over an hour. After rescheduling all my plans I brought the truck back in to them, waited at McDonalds for over 1.5 hours, no call, walked back to find out they had to take the cover off to drain the fluid and was told I had to wait another hour. fair enough I guess. The new fluid is more expensive then the wrong fluid that was on the original quote. So they charged me another $50. When i went to pay and asked if they could help me out and give me a discount on the fluid for my inconvenience having to drive back to Petaluma from Santa Rosa and shuffle all my plans around, Stephens response was I already lost money on labor and charged you wholesale for the fluid. That's not an excuse for trying to help me out. Of course you lost money on labor, you put the wrong fluid in my truck, your going to have to re-do it. That's on you. Luckily I even caught that it was the wrong fluid in the first place, this is a super duty F 250 that I'm hooking a 5000 lb dump trailer to. If I didn't notice I'm sure I would have burn up the differential gears and would have been stuck with a several thousand dollar bill due to their mistake. The only reason I'm giving 2 stars is because I do believe they are nice guys, and because they gave me a pretty good deal on my instrument cluster fix, but even then they forgot to connect my trailer brakes wires back and I was left wondering why my trailer brakes weren't working and had to figure it out."

"I have been a customer here for several years. Brought three different vehicles for service and repair and always have been very satisfied with the results. Steve is an excellent owner. He has a way of explaining car issues that makes it easy to comprehend. Not much of a waiting area but he does have loaner cars and the atmosphere is casual."

"Stephan and the crew at Accu-Line are great! They are all very friendly and do an amazing job and an extremely fair price. I brought my 71 Skylark in for service and they gave me a quote and time frame and delivered as promised. I bought this vehicle and wanted a good tune up and oil change and for them to inspect the rest of the vehicle and let me know if anything else needs to be done. I also had an HEI I wanted them to install. They did what we discussed and more. They could have told me I needed much more work done and I would never had known otherwise. They didn't, they let me know my vehicle was in very good shape and nothing else was needed at this point. All in all, extremely fair, extremely efficient, and most of all extremely trustworthy. I won't bring my Skylark to any other shop. Thank you Stephen, see ya guys next time. If you want to see more of what I do, where I go, and what I eat, follow me @WhatsEatinMo IG - Twitter - Podcast The Podcast is on hiatus and will return soon, subscribe and be in the mix as soon as we start up again."