Big Brand Tire & Service

"It pains me to write a bad review, but I have to share my experience so that this doesn't happen again at Big Brand Tire. It was time my wife's vehicle needed an oil change, so I told her about this place. I also did an oil change for my vehicle for 25 dollars (I brought my own oil and oil filter), so I knew prices here were reasonable. After my oil change, the washer fluid that they said was topped off depleted the next day, but since the oil change was a bargain and the washer fluid doesn't cost much, I didn't think twice about it afterwards. My wife went to Big Brand and left a vehicle there for an oil change. I went to Big Brand to pick her up, and she told me that the oil change was 260 dollars (!!). I was so shocked and asked her what happened at the store. She asked for an oil change, and she didn't ask for any special service except what was free on the screen: tire rotation, brake check, and alignment check. This was how the conversation went verbatim: Staff: "I see that you checked services you wanted to receive online. So today you're getting an oil change, tire rotation, fluids topped off, brake check, and the alignment service, right?" Wife: "Yes, that's correct." (She checked only the free services that come with the oil change upon making her appointment and assumed that the staff was confirming her choices) What happened was that as the staff was going over the services she was getting, he secretly replaced the free "alignment check" with "alignment service," adding about 130 bucks extra on top of the oil change, without giving her the cost breakdown. The invoice she got at this point just said $105 for parts and $125 for nontax. Her vehicle had no visible alignment issues at the time of oil change. As soon as I heard this, we went back to the store while giving them a phone call to get a quote for an oil change, just to make sure they don't have absurd pricing policies. The guy on the phone said it would be 95 dollars for the make&model of my wife's car. I hung up and we rushed into the store. The staff responsible for this act wasn't there at the moment, so we talked to Tim instead. I told him the situation, and he was surprised to see a very high price on an oil change. He then realized that the alignment service was added, raising the total to 260. He changed it to a free alignment check (which was what my wife initially signed up for) and apologized to us, even adding a coupon to rectify this matter. Tim was very apologetic, although he did nothing wrong. It was the staff whose first name starts with an N, who overcharged my wife. What's funny is that they called us to inform us of an alignment problem and told us that the alignment service would cost 120. We were upset and wanted to take the vehicle serviced elsewhere, but we agreed to get this service because, like it or not, the vehicle was already in there. After all this drama, we were afraid they might do something to the vehicle. So yeah, we ended up giving in. Big Brand may say that their staff confirmed with my wife by going over the services. But when you change the word alignment check with the word alignment service as you're listing all the free services, not many innocent people would catch the difference. I truly don't know what else to call this but a scam."

"Made appointment. I got there they told me it would take 2 hour for a tire rotation. 2 hours came and had not touched my car then they tell me oh short staffed. 3 hours later finally out of there after sitting there the whole time. Very horrible customer service not noticing of delays"

"If you make an appointment, expect to wait the standard walk in time anyway. They changed my oil, took the wheels off my car, and just let it dangle on the rack until I finally had enough and asked if it was normal for them to just abandon the job like that. Turns out they had already done the oil change, and all they needed to do to get me on my way was finish the tire rotation. Maybe they were mad because I declined the upcharge services. To top it all off, I get home and look at my invoice more carefully, and it turns out they used blended oil instead of full synthetic."

"I deeply regret not sharing my horrendous experience with Big Brand Tire sooner. My visit on July 19, 2023 for a supposedly simple oil change turned into a series of nightmarish events that has left me utterly disappointed and frustrated. Firstly, the extra wait time was the least of my concerns. Despite being told it would take 1.5 hours, I ended up waiting for a staggering 3 hours. I understand that unforeseen circumstances can arise, but the level of incompetence displayed by the staff at Big Brand Tire is inexcusable. Strike 1: The technician incorrectly fitted the wrong washer on the oil drain plug, causing oil to spill all underneath my Audi. I shudder to think what could have happened had I not decided to get a haircut nearby, as I initially planned to drive to LA right after the oil change. A catastrophic disaster could have happened to my vehicle. I've attached a photo to showcase the negligence. Strike 2: Upon returning to have them rectify their mistake, the manager on duty, Ivan, apologized about the issue and claimed his technicians cleaned up as much as they could and "topped off" the oil. Additionally, he told me they would issue me a refund for the inconvenience. Problem solved, right? WRONG. Later that night, my car's minimum oil light illuminated, indicating they hadn't actually added the necessary oil. I called Big Brand Tire just before closing, and I was told that maybe it was the oil sensor in my car malfunctioning. I winded up adding oil myself, and "shockingly", the minimum oil indicator turned off. Strike 3: The saga continued when, to my dismay, I discovered they had never issued the promised refund. After weeks of not seeing the refund on my credit card, I took a closer look at the invoice texted to me and realized the refund was never processed correctly. The refund was listed as "cash" on the invoice, even though I paid with credit card initially. If I hadn't meticulously checked my credit card statement, they would have gotten away with this blatant business malpractice – making errors and failing to take responsibility for them by providing the agreed-upon refund. Fast forward to last week, and my ordeal with Big Brand Tire persists. Upon opening my front hood to add oil, I discovered my undercarriage shield was missing. I contacted the manager, Ivan, who assured me he would investigate and call me back the next day. Unfortunately, I'm STILL waiting for that call. I have video evidence proving the shield was on when the oil spill occurred in July. Now, due to their negligence, I am left without essential parts for my Audi, and the cost of replacement is far from cheap. In summary, unless you're exclusively in the market for tires, avoid Big Brand Tire for any other automotive services. Their lack of care for customers' vehicles, coupled with their disregard for promises and responsibilities, has turned what should have been a routine service into an absolute disaster. Save yourself the trouble and find a more reputable service provider for your car needs."

"These guys were great! Found the tires I wanted online and they got them for me the next day. Install was great and got the brakes done too. Guys were polite and super friendly. I come here for most things car related and I’m never disappointed! Easiest stop of the day!"