Westlake Nail Spa

"I am in absolute shock on how fast and efficient they are EVERY SINGLE TIME. Once again we were a party of 3 ( without appointment) that got seated super fast . It was my boyfriend’s first time getting his feet done and he rated the experience 1000/10 . We love it here and everyone is so kind and respectful."

"I've been coming here for a while but today's "dip" manicure was a bloody fiasco - literally. The nail tech didn't even soak my fingers - just went to town shredding my cuticles until three of my fingers were bleeding. My dermatologist recommended dip to avoid UV rays, but they put two coats of gel on top of the dip so I don't know what the point was of paying extra for dip! I've had great experiences here but I don't think I can go back after this mess. Results highly dependent on which person you get, unfortunately."

"My girlfriend is a regular at this location (always tips generously), however after this most previous experience, it will be her last. She asked for black nail polish for her acrylic nails. She was texting me during the appointment letting me know she didn’t get her usual girl, but instead got a guy doing her nails this time. The words exchanged with him I’m not sure of, but she stated to me that he was rude and extremely careless, and his work reflected that. She asked for her nails to be black, but when they came out they were blue in the light. He also messed up the length that she asked for. We politely pointed this out to the staff and all they offered at first was to go over the paint a 2nd time with the same shade of “super black” polish. I asked to see the bottle they used, you literally couldn’t even read the label it was so faded and old. It came out blue. The front desk staff who claims to be the manager stated that black comes out as blue, which is simply not true. And if that is that case with that particular nail polish, then state that in the beginning. She paid $113 for a service that was not at all what she asked for…? We politely asked if we could come back and they could redo the set for half price next week, they declined because “he already spent the time” I could have demanded a full refund, however I was trying to be respectful and reasonable. The staff did nothing to try to appease the situation and lost a loyal customer. Sloppy quality by this individual that the “manager” referred to as “Dallas”. And terrible quality control and customer service from the entire staff to let something that messy slide with a regular and loyal customer. All that was ever offered to us by the end was $10 in exchanged for the inconvenience. Too many nail salons in town to waste your money with people who don’t care about the quality of their work or service. Where is the pride? If providing a quality service is too much for you, then you are in the wrong profession. My advice is take your money elsewhere because there are so much better places. Staff is hot trash. And I only say that because that’s how they treated us."