Redwood Animal Hospital

"I've gone back & forth whether to write this review, but ultimately realize I would like to have this information when choosing a vet. This happened in 2022. My 4 year old cat needed dental extractions & sadly passed away in their care after the surgery was completed, so while I won't speculate what happened for liability reasons, I will say the aftermath felt uncaring & about getting paid. They still charged me a good portion of the cost & on top of that the cremation fees. Needless to say, we immediately switched our pets to a new vet."

"The Front Desk office staff are rude. When you call them they put you on a 20 minute hold. When they finally pick up they barely let you get a word in. I wasn’t even able to describe my pets problem before the secretary cut me off and said we’re booked through the next 2 months. The conversation continued in a similar tone where she repeatedly cut me off and refused to offer any solutions. When I did bring my pet in for our scheduled appointment I was forced to wait for nearly an hour to be seen. No apology was issued for the delay. The Doctor who owns this clinic should really consider hiring customer oriented staff instead of these DMV wait-room workers. If you’re looking for a great vet, Companion Animal Hospital is amazing. It’s just down the street. We will be moving all of our pets over there."

"Terrible Experience at Redwood Animal Hospital Rating: (1/5 stars) I recently had an extremely disappointing and frustrating experience at Redwood Animal Hospital. I would strongly advise against taking your beloved furry friend to this place due to their complete lack of professionalism and care. Here's why I had such a terrible time: 1. Unfriendly Vet assistant: The receptionists were incredibly sweet and nice. They welcomed me and helped me check in. I loved their up beat attitude and just a bubbly vibe. They were amazing ! 10/10 to the hiring staff for finding gems like them. The vet assistant thought was another story. Rebekah they lacked empathy and made me feel unwelcome from the moment I walked in. Their brusque attitude did not create a pleasant atmosphere for both pets and owners seeking help. They were just not fit in my opinion to be a vet assistant and shouldn't work in the vet place if their attitude was going to be so sour ! Honey needed some crystals to help calm her energy because they needed it. 2. Incompetent Veterinarians: The veterinarian at Redwood lacked the necessary skills and knowledge to properly diagnose and treat my pet. Their lackadaisical approach resulted in misguided treatment plans and unnecessary expenses. It seemed as though they were simply going through the motions without genuinely caring for the well-being of the animals in their care. 3. Long Waiting Times: Despite having an appointment, I had to endure an absurdly long waiting time. I understand that emergencies happen, but it was clear that Redwood Vet overbooked their schedule, leading to unacceptably long delays. This lack of respect for their clients' time only added to the frustration and discomfort of both the pets and their owners. I've been waiting weeks for this appointment because they've been booked and this was my appointment ?? 4. Dirty and Unsanitary Conditions: The clinic appeared poorly maintained and lacked proper sanitation. The waiting area was unkempt, with unpleasant odors lingering in the air. I observed minimal efforts in maintaining cleanliness, which is exceedingly important when it comes to animal health and well-being. 5. Expensive and Unjustified Fees: Redwood vet charged exorbitant fees for subpar services. Not only did I receive below-average care, but I also ended up paying a significant amount of money for it. The inflated prices were completely unjustified considering the quality of service provided. In conclusion, I had an abysmal experience at Redwood Animal Hospital. The staff was rude, the veterinarians lacked expertise, the wait times were excessive, the environment was unsanitary, and the fees were unjustifiably high. I strongly urge you to avoid this place if you truly care for the well-being of your pets. There are far better options available in the area where your furry companions will be treated with the care and respect they deserve. Maybe I just need to stop looking in these areas for vet places because ciao they aren't it."

"The doctors are good but I hate calling to their office or interacting with their receptionists, because one of the receptionists is very very rude. I was very polite and stayed very patient over the phone m. All I wanted is a vet appointment for my dog. This receptionist is very irritated and was upset that many people are calling, it’s holiday season, no appointments are available and told me to go find another vet etc.. I’m fine to search for vet care at another place if she politely says there are no appointments. She doesn’t have to be rude at customers. I did nothing to upset her. I don’t understand how the management doesn’t notice her behavior. They respond to the reviews. Hope they see this review and addresses the problem they have. Can’t they provide good customer service at the front desk? It is not hard to be nice to people. Due to this terrible receptionist, I’m giving them 3 stars."