Allan's Pet Center - East LA

"I bought 3 female rats from them and were told that all of them were 3 weeks old (not old enough to reproduce). One of them gave BIRTH and another was a MALE. When the manager for both locations, Mike, was talked to he was very disrespectful and told me that I “got what I paid for.” I clearly didn’t because I paid for 3 FEMALE NON PREGNANT RATS and obviously didn’t get that. No refund was offered. I was also told wrong information at the store that I could return the cage but not the rats, which Mike said was wrong and I could only return the rats. I don’t want to return these rats to a place that sells pregnant rats to unknowing customers and can’t even tell apart male and female genitalia. When I bought them I was informed that they hadn’t eaten yet (it was 5pm) and their bedding is not appropriate for rats (they buy it because it’s cheaper in bulk)."

"I called on a holiday after hours looking for advice because my chameleon wasn’t acting normal. They helped me figure out what the problem was and I believe ultimately helped save my chameleon from dying of stress. Thank you!"

"3 weeks ago I adopted a blue tongue skink from Alan’s Pet Center in Santa Monica. When I adopted him there was another skink within the enclosure that didn’t look so hot. He had crusty eyes and was missing multiple toes. So I adopted the other one due to that one being seemingly more tame. Within these three weeks, he has eaten but has declined in health. Once I noticed he got a crusty on his left eye, I decided to take him to the vet. I also noticed that he had one toe that was raw and seemingly looked like it was hanging on by a thread (I noticed this toe when I adopted him but had never had a skink before so figured that maybe it was normal or chopped it up to there being so many reptiles that not everyone is going to get the exact same care when shedding). Yesterday I took him to the vet where they had to amputate 5 of his toes due to them looking ectopic (or like they were about to fall off). He also had to get probiotics for his eye and an xray to ensure there was nothing inside him that could be causing all of these things. I ended up leaving the vet with a skink that had to have 5 of his toes amputated, medicine and i’m still waiting on his xrays to come in. I called this pet store just to let them know that my skink was sick and that they should probably take the other skink that was with my skink in the enclosure (if he was still there) to the vet which they told me they didn’t sell him in that state to me like that. I would like to preface that i’ve only had him for 3 weeks, followed their care guides and have been feeding him a varied diet that is supplemental to him. If you know anything about reptiles, a lot of the time sickness aren’t always fast moving. It takes time to build up in their system before it’s visible to the eye. I have not done anything or could possibly do anything to cause his toes to fall off within three weeks. I’m writing this review because if anyone loves animals as much as I do it will break your heart to adopt one only for them to be extremely sick. I wouldn’t recommend buying reptiles from this place especially if you aren’t able to pay a hefty vet bill pretty soon after getting them or if you have kids (who would be heart broken to know how sick their new pet is sick) I promise to you that I have done everything I could since getting him to ensure that his quality of life is substantial. Including taking him to the vet as soon as I saw a problem. If you want to get a reptile please do your research on who you’re buying them from. Otherwise, you’ll be in my situation where you’re doing the best by your animal and the pet store you bought them from tells you that it’s your fault. I would only recommend getting reptiles from a place that actually cares about them more than the money they make off of them. Please listen to my words and make a sound decision on whether you really want to buy a reptile from here and if you have the money to heal what they lacked in care. Update: after reviewing his X-rays, there is concern of metabolic bone disease as well as problems with the abdomen. Like I said it’s impossible for me to be able to cause such harm to this sweet skink in 3 weeks. I’m so disappointed."

"They sell rats, both pets AND feeder rats if you’re looking for them!! I got two girls. The staff was very chill, and all the animals there looked very well taken care of. They have a large variety of reptiles, spiders and birds. I definitely encourage ya’ll to go here!!!! :33 Here’s a picture of my rat in her cage at home right after I bought her. Her name’s ham :3"

"The place was a bit hot especially for the little small animals kept in the glass tanks. No enrichment for them at all. I took a rat home and she ended up showing signs of respiratory problems and lethargy. Ended up taking her to the vet and she was very sick. Don’t get your small animals here. Maybe for feeders but definitely not for pets. Customer service was okay but I’d prefer them to take better care of the furry friends they have."