Highland Gardens Apartments

"Had an appointment booked today to tour apartments at 1:30 PM, which was made a week in advanced. When I got to Highland Gardens, there was a sign on the leasing office saying “out to lunch, back at 2 PM”… rough start. I called the office several times, as I traveled 40 minutes for this tour, and had others lined up afterwards, no response. Finally, at 2:00 PM the leasing office opens and I speak to the person working, letting them know we had an appointment at 1:30 that we booked. Her response, was “well I was at my lunch, do you still want the tour?”. Wild response, I would have almost preferred to be lied to than feel like my time was not valued. Needless to say, I did not want the tour and will not be moving forward with them in any capacity."

"My fiancé and daughter and I have decided to make Highland Gardens our new home. This team here is truly the best. Including maintenance! Francisco has been on top of everything that we’ve asked and has gotten things done within days. Leasing management has also been one of a kind to us. Move in process was very smooth and the welcoming we received was just heart warming. We’re very very happy with our decision here at Highland Gardens."

"I lived there between late 2021 - 2022. It’s an older place that should be kept up better for the amount of rent they charge. I would not recommend this place or any other Decron properties after our year-long stay. Pros: Walking distance to a lot of stores and Castro street Right next to the park Cons: An animal lived in the ceiling above the bedroom I was using as an office. I think it was either a rat or a squirrel. It would scratch and chew for hours; which was surprisingly loud and disruptive. When I put in work requests I would get a notice that a maintenance person was coming and then they would just not show up. Eventually, the animal chewed through the ceiling during my workday. A maintenance person finally showed up and cut a hole in the ceiling. Weeks/Months later a pest control person showed up and put some traps in the ceiling then never came back. Hopefully this wasn’t the paint fee I got charged for when leaving. Charged $50 for losing a plastic parking permit; I only had one car and returned the one I was aware of. Like others mentioned the walls were thin and you could hear everything your neighbors do; like running 2 AM laundry. A neighbor was running a hair salon in their apartment and people would constantly park right behind our car. Lots of litter around and the dumpster areas were always a disaster. The package service area was broken into and then never repaired it. One of our key fobs stopped working. We took it to the front office to see if we could get it fixed and they straight up did nothing and just had it sitting on their desk for ~2 months."

"We loved our time in Highland Gardens! We live in a 2 bedroom/1 bathroom apartment on the ground floor. The complex management is timely in their responses - both to emails and maintenance requests. We loved the affordable rent prices given the proximity to the park, covered and uncovered parking, and walkability. Our only complaint would be one shared here pretty frequently - thin walls and floors! Ultimately, it was not an issue and we got used to it pretty quickly. Our guests who visited were the ones who noticed the most - but generally only for the first 24 hours! Overall, neighbors are very thoughtful of one another."