Business & Pleasure Co.

"We love the boho style umbrellas! They add a special touch to our Paleta carts. The quality and customer service are incredible. Thank you!"

"The customer service team have been great! I needed a part to fix my umbrella and they responded so quickly. Was able to organise a part to be delivered, all just before Christmas which is a busy time for businesses. I really appreciate their time and effort."

"Purchased an umbrella from Dillards , I used it two times tag still on it , while sitting at the beach with granddaughter the umbrella broke in half at the metal part . The. Implant would not replace it because it was not purchased through the online store . The receipt from Dillards just have the price and not the actual name of the item . 299.00 down the drain , so be careful only buy from online if you want a warranty . By the way living in Florida I figured I would invest in good quality merchandise and this was a waste of money"

"I recently had an extremely disappointing experience with Business & Pleasure Co. I purchased several of their expensive products, expecting quality and good customer service, but was met with utter disappointment. First and foremost, I didn't receive my complete order, and the only way I could communicate with them was via email. They consistently gave me the runaround, making it incredibly difficult for me to get the items I needed for my upcoming party. It's disheartening to see a company with such a lack of transparency and customer support. The biggest issue was their refusal to process a refund, despite my valid concerns about the product. They consistently gave me the runaround, saying they had "done all they can," which was clearly not the case. It's disheartening to see a company that sells expensive items not stand behind their customers and their own products. **I still don't have a complete refund and it looks like they will not be doing anything about that. If I could report them, I would. I did not get the products in time for the party, even though they think I did. I am also very pregnant and now on bed rest. They have gone back and forth and back and forth with me, basically calling me a liar. Instead of just refunding the money and letting me keep the products and gaining back a customer, they keep on telling me there is nothing they can do. So in result they will loose who could of been a great customer. Obviously, they have no interest in making any effort to win back my business after a disappointing experience. Furthermore, their policy of making customers pay for return shipping is absurd, especially when the product is clearly not up to the promised standard. It felt like they were trying to make the return process as inconvenient and costly as possible. In summary, my experience with Business & Pleasure Co. has been a nightmare. I cannot recommend them to anyone. There are plenty of other companies out there that offer quality products and stand by their customers with excellent service. They may look pretty on the outside but inside they are not. Business & Pleasure Co. is not one of them, and I strongly advise potential customers to look elsewhere for their needs."

"I've had a very disappointing experience with both quality of product and response from a complaint regarding faulty products purchased over a week ago and still no response regarding the matter. I thought I was doing the right thing supporting an Australian company but from further research I was misled. Regards Still Waiting"