Hanger Clinic: Prosthetics & Orthotics

"My daughter has an order for her foot braces in this clinic. However, we never received call from them until we called and checked."

"This clinic is a terrible place. They have not been able to fit my mother for a brace for almost a year. They book us out months and then the brace doesn't fit. Kaiser uses them and so unfortunately if you are a KP patient you are stuck but if not keep on looking. They need to stop taking on so many patients so they can treat the ones they have. Hopefully Kaiser will begin looking elsewhere."

"Aileen has helped to reduce the level of my baby's flat head from severe to normal and hopefully it eventually will become perfect as my baby continues wearing it. The change started two weeks after wearing the helmet. Now the flat area has become almost not noticeable. I'm grateful that this technology exists and it really worked well on my baby. Follow the instruction strictly and you'll find that all the efforts are worth it. Aileen is professional, patient and flexible. We had a very happy experience with her."

"This review is for the San Jose office. I’m not sure about the clinician’s knowledge nor effectiveness of his/her practice as I’m yet to meet him/her. I made an appointment last week for my 4 month old. After securing a babysitter for my 3 year old and getting an infant who cries profusely in the car to the appointment, the lady in the office informs me that I’m scheduled for 2 weeks out! There was no clinician in the office and the office lady turned me away! Just like that I had to hear my son cry the whole way back knowing I have to come back to this place in 2 weeks. Very frustrating and unprofessional. How hard is it to schedule appointments?"

"This is a review for the San Jose office. It was a very frustrating experience. The staff doesn't have the knowledge for her work, nor does she care about it. Think twice before you go there. Be aware they may make basic mistakes, and you will be asked to cover them with YOUR time and money. Short story: The staff submitted incomplete documents to my insurance, resulting in a denial of pre-approval. 3 weeks were waisted in the turnaround, and they further asked me to pay for the procedure and appeal to the insurance company myself. I was hoping that they might consider submitting a new claim with the full list of documents instead, because it was a time-sensitive procedure and appealing usually takes 1 month+. Nope! Self-pay was my only option to proceed, according to their policy. I ended up going else where. And I really regret choosing them in the first place."