GUESS Factory

"The manager of that store was really rude to us. She saw my infant son crying and didnt let her mom come inside to take care of him infact she she asked to get into the long queue. When I asked her why she is so rude. She asked me put down the watches that were in my hand and asked us to get out. If there is a formal way of complain then I would like to complain for that staff. Please reach out to us."

"Worst customer service all the time, the store always have very few customers than any other stores, they always block the entrance, the employees will always see you but don’t respond to you, you have to wait at least 5 minutes to get inside, and they don’t allow you if you are 20 minutes before the closing as well, I’m a regular customer and I have membership as well, the employees need to be trained perfectly how to treat customers, most of them are rude."

"Every time we visit, they notify us that the fitting rooms are closed. They’ve been saying this for the last 3 years. Don’t think they’ll ever reopen those fitting rooms. What a waste, would love to buy something but can’t in case it doesn’t fit."

"Guess customer care, please stop responding to every feedback with your default message asking customers to call. Act on the feedbacks instead. Store closes at 9pm but entry was blocked even at 4pm. Manager agreed to open the barrier for me but it looked like a favor. For making a return of a shirt worth 15$, cashier wanted me to enter phone number. Cashier groaned when I asked why is a phone number required when I am presenting a valid receipt. Manager jumped in and said they can’t accept returns without phone number. They needed my last name as well. I am not even a member of Guess. I didn’t understand but gave in. Cashier continued with a clear look of frustration. Asked me for card. I said I may not have original payment method handy and if it’s possible to just return to original form of payment. He responds “you are over complicating things”. I said “sorry?”. He responds “Yes! You” . I finished my return and went to the manager to report the behavior. I received a nod. I left the store feeling so badly treated for no known reasons. Other reviews are confirming that I am not the only one. Guess clearly isn’t taking any action. I hope Great Mall does."

"Second time I've went here in 3 months and just like the last time I was unable to enter the store. There were like 6 customers shopping inside the store. Today I stood at the entrance waiting to enter for about 10 minutes before I left and while I stood there waiting to be acknowledged NUMEROUS customers walked up behind me, saw they couldn't get in either and left. Imagine how much business is being turned away... Crazy!"